"Awkward greeting where we said we'd made a reservation but we're told by, what we assume was a trainee, that they couldn't help as the manager had the reservations list."
"Service was pretty bad."
"The wait was abnormally long."
"The waiting time for service."
"Waited a rather long time for drinks to arrive, waited too long for starters, then side dishes came half way though main dish."
"Very slow and confused service."
"Service was poor. We (and noticeably other guests) were neglected through out the experience."
Food Quality
Pros:
"Food was great had small concern with my daughters choice of food the manager was great couldn't do enough to ensure the experience was enjoyable."
"Every ingredient tasted fresh, prepared and cooked to the very highest standards."
"The food was delicious."
"The food was fabulous."
"The crab was the perfect temperature and the mussels were bang on."
"The main dish I took was chicken breast with gnocchi and this incredibly tasty! I devoured it in all honesty."
"Food amazing, great selection of drinks and staff super attentive."
Cons:
"Rissoto not very warm. Tasteless."
"Expensive fillet steaks were very overdone (my rare was almost well done) and the ribeye was so tough we had to leave half of it."
"Yorkshire puddings were burnt and very hollow."
"The Fillet of cod was nice but tasted a little bit bland."
"Chicken meal advertised to be something posh but really it was so bland. no flavour at all."
"Our food was inedible: salty, over cooked flavours were contradicting each other."
"The risotto was very salty, & the vegan lasagne was very dry, with no hint of the bechamel sauce."
Ambiance
Pros:
"The restaurant was dimly lit, which was cosy but still comfortable to eat in."
"Atmosphere and ambiance was relaxing, intimate and clean."
"A lovely relaxed and friendly atmosphere."
"The atmosphere was nice outside where I sat."
"Pleasant interior with a good balance between formal and casual."
"Cozy place with outdoor seating if the weather's nice."
"Very pleasant evening meal with a nice ambience."
Cons:
"We were sat next to guests were clearly too drunk, things got so bad that 1 even vomited all over himself."
"The table we were sat on was so crammed."
"The music was good but it was a bit random, jumping from jazz to country and so…"
"Ambience was DISTASTEFUL or felt like a cheap pub."
"The lighting was quite strong and bright."
"Very depressing pop music was blasting on the sound system which completed the experience."
"Poor hygiene of the restaurant, english front of house are horrible towards us they are not friendly and not approachable."
Value
Pros:
"Great location for our light lunch before the Saints football matches on Saturday afternoons, plus what very good value for money with super choice of different meals."
"Fairly priced for where it is and whats around it!"
"The meal came to around £65 in total for the two of us, which had us scratching our heads as I was prepared to pay 50% on top of that prior to arriving."
"Very well priced and portioned food."
"The price was not too bad considering how much we had either."
"Very fair bill considering the overall package."
"Good service and very good food and drinks."
Cons:
"All in all not worth the £70 we paid."
"Would we go again?….. no, not for what we paid."
"Food was overpriced for basically bad pub grub!"
"Price didn't match atmosphere or quality."
"Overall the food (once bought) was good but overpriced for what it was."
"Quite expensive drinks but you would expect that in Oxford Street."
"Food looked nice but tasted very average. Overpriced."