Woolwich Ferry Reviews Summary

Service Efficiency

Pros:

• "The service is great when two boats are running."
• "Speed once on the ferry seems slow but you'll be on the other side of the Thames river in no time (3-5 minutes once it sets off)."
• "The service is rapid and runs nonstop all day."
• "If 2 Boats are running and there is little to no traffic then it’s a great way to cross the river."
• "Surprisingly Quick. Very efficient, both vessels, pick you up. dance you across the Thames in a majestic display of well coordinated water ballet and drop you off on the other side."
• "It can move pretty quick depending on what time of day it is."
• "The queue wasn't super long and the crossing was really quick (<10mins), it's a fun way to cross the river if you're in the area."

Cons:

• "Since the new boats have appeared its always broken or technical difficulties."
• "Ferry had been out of service for such a long time while being replaced."
• "So slow. Taking forever."
• "Takes at least an hour to cross the river if no queue. With a queue it’s 2 hours +"
• "Service has become less reliable."
• "Very long wait or they on strike. Always one boat 🚢 service."
• "The service used to be so efficient prior to the hybrid ferries now you have to practically pray before heading there as more than likely there is only a single ferry service if not no service at all."

Cost and Accessibility

Pros:

• "Free to all. Pedestrians, motorcyclists, motorists etc."
• "It is also free of charge."
• "Most of all it's a free service with no cost to drivers or foot passengers."
• "For free! Yes, FREE. Chin chin."
• "Great experience, and it's FREE."
• "It's free! Worth using just for that fact."
• "A free ferry service taking us across the river, thank you and thank you very much...."

Cons:

• "The people in wheelchairs are allowed to so but not mother's with buggy."
• "I see this as a discrimination against the mother's with children in buggy."
• "But the staff members are not acting with respect towards mother's with children in buggy. They are not helpful at all."
• "Staff put barrier down just as I was about to take pushchair in ferry ramp."
• "The ferry is not free we all have to pay it one way or another, this diesel guzzling dragon is outdated and should be put to rest."
• "Yes it is free but surely it would be better to make a charge and use the money to make it work properly."
• "Government has spent a trunk of money by burning diesel in ferry."

Customer Experience

Pros:

• "Definitely the driest way to cross the river in your car."
• "Even the doves use this nature friendly means to cross the Thames."
• "A must to at least go on the Woolwich ferry once."
• "Yes good, enjoyable, fascinating to watch boats floating up and down the Thames water."
• "Some great views of London from it."
• "Great way to get over to South East London!"
• "You have to go on Woolwich ferry at least once in your life."

Cons:

• "Time and time again, there is a very big queue on the island on the Woolwich side which makes it dangerous."
• "But woe betide there should be an issue at Blackwall tunnel as the queues for the ferry will cause tailback galore and there is barely any hope of getting on if you're a driver."
• "Updates of service are incorrect on their website and woefully inadequate when you are already on your journey."
• "Save yourself the frustration and use the blackwall tunnel!!"
• "The queue wasn't super long and the crossing was really quick (<10mins), it's a fun way to cross the river if you're in the area."
• "What a waste of tax payers money brand new ferries and they have been out of action for 2 weeks."
• "Never once it’s on time. Always delayed."