Address: xscape, Milton Keynes, MK9 3XS, United Kingdom
Phone: +441908893574
Rating: 4.3
based on 105 reviews.
Decor and Ambiance
Pros:
"The place is fairly large with some beautiful decor."
"The atmosphere was relaxing and the decor was stunning."
"The decor is very nice, very friendly and welcoming staff."
"Restaurant has lush decoration and a relaxed atmosphere."
"The Decor and ambiance at Sumac Room was exceptional for Milton Keynes."
"This place looks the part, but the food is disappointing... The decor is lush."
"The food had so much flavor and was a very good size, the staff always went out the way to make you feel warm and welcome, lovely smart and very clean places."
"Beautiful restaurant! Genuinely the looks cannot be compared to any other place i've been."
Cons:
"This place looks the part, but the food is disappointing... I'd say it's style over substance at the moment."
"It's sumptuous, the location and décor are certainly a 10/10. Sadly, the service fell a *long way* short of my expectations."
"The interior was a failed effort to give a touch of luxurious ambience but cheap plastic flowers totally spoiled the quality."
"BEWARE this is not an authentic Turkish restaurant it’s a Bangladeshi take on Turkish cuisine. Customer service and food both were of very poor quality."
Service
Pros:
"The staff were very cordial and keen to assist."
"The staff were very nice and made our evening special and the prices are reasonable."
"Very friendly staff who made us feel very welcome and accommodated to our requests with no problem."
"Went for a date night with my husband and we were served by the lovely Surab, who was friendly, funny and welcoming."
"The waiter was extremely attentive to our needs and any adjustments to the menu like replacing the cold mezze starter for a hot one."
"Amazing food!! Great customer services, friendly and they all take care of you!"
"The waiters were very nice and pleasant. They kept asking if there was anything more they could do for us."
"Fantastic night, in this amazing restaurant, I was celebrating my birthday and was made to feel very special."
Cons:
"The other issue was the wait time, though it was a busy Saturday night."
"Never been so disappointed. My friend and I went for her birthday, ordered from lunch menu. The starters tasted/looked like previous nights leftovers."
"The waiters need to be trained how to treat customers. I will not recommend this place if you are looking for a good service."
"Not the friendliest manager (owners cousin). When we walked in I asked if I could sit in an area where there weren't any guests seated so I could breastfeed my child more comfortably."
"We were served undercooked rice and when I flagged this up to the staff the manager came over and basically told us we were lying."
"Food was very standard glorified barbecue..service was non exciting plenty of staff just walking around doing absolutely nothing.."
"A Bangladeshi restaurant trying to be Turkish! Not authentic at all! The customer service is very poor, the staff are rude and hostile!"
"Salty food, Poor service, staff indifferent, lukewarm coffee with curdling cream … been once before and was ok, seems to be going downhill, won’t be back."
Food Quality and Taste
Pros:
"The sangria hit the right spots and was very well served."
"The meal was delicious, filled with flavour. Everything we ate and drank was beyond our expectations."
"Went today for a family lunch and the food, hospitality and vibe were immaculate."
"Good portion starters and mains, but taste for the price was not balanced."
"The food was excellent. I could have eaten the bread and hummus starters all day long."
"Beautiful restaurant. Delicious food. Very welcoming atmosphere."
"The food was really good and large portions."
"My wife and I love Turkish food, Sumac was a stop on our date night tour of the Turkish restaurants in MK."
Cons:
"Food was good also, give 4 star as the food wasn't as hot when brought out."
"However, having traveled extensively in Turkey, I had high expectations for the food, and I must say that while it wasn't bad at all, it didn't quite live up to the standard of traditional Turkish cuisine."
"Good portion starters and mains, but taste for the price was not balanced. Could have ate the same quality from local cheaper Turkish restaurant."
"The meals were super average compared to many Turkish restaurants we have been to."
"This place looks the part, but the food is disappointing... both our meals were tasteless if I'm honest, and also mine arrived at a tepid temperature."
"The starters tasted/looked like previous nights leftovers."
"Ordered stuffed chicken breast which was supposed to be a “chefs special”, wasn’t stuffed with anything at all, was extremely dry and bland."
"The food does not have any taste - very bland."
Value for Money
Pros:
"The prices are reasonable. Highly recommend a visit."
"I enjoyed my visit so I made another booking. The price was ok."
"Great Turkish food and drink. The amount of rice and meat you get for the money is incredible."
"For the price the value is definitely worth the money."
"Very comfortable seating, not cramping together. Food are amazing, and staff are very attention to details."
"Not the cheapest place to eat, but the food is definitely worth it."
"Absolutely fantastic Turkish meal. The Baklava was a treat but so was the rest of the meal. Great service and lovely restaurant."
"Price is comparable to other similar restaurants of this kind but I genuinely think its more value here as you get a hint of luxury and made to feel like you are a vip."
Cons:
"The pricing is comparable with the competition which is a bit pricey."
"If I had one tiny niggle it would be the price for alcohol."
"Being charged £12 for 'fresh bread' is what ruined a really amazing experience at the restaurant."
"The bread (I think was complimentary) was very dry - I hope it was complimentary as it isn’t worth paying for."
"When you spend £70, you don’t expect to be charged for extra sauce and blindsided about the charge."
"Paid over £40 for 2 people for the crappiest meal ever."
"They force tip and the food was not that great and alot of stuff that i dont like and loud and it was good but the stairs for the toilets hurt my legs and we never got our water no matter how many times we asked."
"We went
to for dinner just money wasted Rubish food and behaviour so bad they saying Turkish food but not Turkish taste and no one Turkish over there, will never Recommend."