McKenzies in the City Lichfield Reviews Summary

Service

Pros:

• "Our server couldn’t have been more friendly and attentive if he tried."
• "We were served all night by the manager, who was lovely and attentive."
• "Never felt more invited than here... We had the best service and were made to feel important."
• "Brilliant service especially from Juan."
• "Staff were extremely helpful and respectfully friendly."
• "The staff were brilliant too. Very friendly and helpful."
• "The staff were perfect. Nothing was too much trouble."

Cons:

• "Waited 40 minutes for starter to arrive, 15 minutes for a bottle of wind and jug of water and another 35 minutes after finishing starter before main course to arrive."
• "I communicated with the waiter but he offered no solution."
• "Service was terrible on Sat 11.08.18, waitresses, chefs and bar staff were all taking orders, didn't seem that busy but you certainly didn't hide that you were all so fed up."
• "We then waited 10 minutes for service while the waiting staff stood around in the bar area."
• "The service took ages and the staff were unapologetic."
• "The service however was appalling and the floor manager & staff were very inexperienced & rude."
• "Food was very slow to come out (45 minutes plus for each course), but pleasant enough, if not lacking some seasoning."

Food Quality

Pros:

• "The food was incredibly delicious and very well presented."
• "Our food was beautifully presented. I had a fantastic seafood sandwich on lovely granary bread and my daughter had the haddock, both served with crispy rustic fries and a lovely salad drizzled in aged balsamic, both meals were delicious."
• "The food was amazing, both starters and mains."
• "Food is absolutely delicious and so are the cocktails!"
• "The food was excellent and very tasty."
• "Absolutely amazing salmon off the evening menu with courgette spinach bok choi and cherry tomatoes."
• "The food was cooked to perfection and served with style."

Cons:

• "The main was a turkey dinner which was tremendously disappointing."
• "Starters in particular were disappointing, with gritty mushrooms and poorly executed smoked salmon."
• "The potatoes were very tough to cut and dry and the beef was so dry it couldn't be chewed."
• "Everything apart from the gravy tasted underseasoned and bland."
• "The king prawn starter was greasy and flavourless."
• "The food tasted like average pub food serving high calibre food rather than a quality restaurant."
• "It didn't feel like quality food, just something bought in bulk and defrosted."

Ambience & Setting

Pros:

• "It's a very nice venue as well with a relaxed atmosphere."
• "The building is so beautiful."
• "The music is a mixture from the period of 40s & 50s which was romantic and relaxing."
• "Food was lovely and was nice and quiet."
• "The atmosphere is also great, not too noisy or too quiet."
• "The atmosphere here was great and beautifully decorated inside."
• "It feels very exclusive and special."

Cons:

• "Unfortunately very steep stairs to access."
• "Of course being an ancient building, if you are a wheelchair user you would not be able to access the establishment."
• "The decor lets this eatery down badly... walls are very damp and in places stink, broken windows, and badly stained seats."
• "The restaurant itself was actually quite grubby, there were stacked up rubbish boxes in the entrance on arrival."
• "A very noisy table with children were seated right next to us."
• "There was lovely live music playing upstairs however they kept the other music playing at a medium level meaning there were about 50 different sounds competing at once."
• "The only problem for myself being disabled, is that the quarry tiled stairs leading up are very slippery."

Accessibility

Pros:

• "5 star Hygiene rating."
• "Worth the trip up the stairs to check out the surroundings."
• "A wonderful building occupying a niche location and photos don't do It justice and I was made very welcome."

Cons:

• "Warning though for those with limited mobility, there are stairs to climb to get in, and more stairs to get to the toilets."
• "It would have been nice if there was access for disabled people."
• "Stairs up means no pram or wheelchair access."
• "Booked for tonight... Turned up on time, door locked and bolted!"
• "Unfortunately will not be visiting again."