Balans, Kensington Reviews Summary

Food Quality

Pros:

• "The food was 1) super tasty, cooked to perfection, with very bold flavours"
• "The lobster 🦞 and eggs benedict was delicious, the sauce is spot on."
• "The food was satisfying and well presented"
• "The cauliflower risotto was yummy!"
• "Can recommend Eggs Benedict with spinach and fish goujons."
• "The food is super"
• "The food was incredible."

Cons:

• "iced latte tasted a bit diluted."
• "flour tortilla tasted too doughy and sauce was bland"
• "both the french toast and american pancakes didnt have enough sauce"
• "Additionally, one of the bread in the dish was burnt, as well as the burger we had."
• "The food wasn't the best out of all of the Balans, my crispy potatoes looked and tasted a bit old and dried out and the bacon on my Lobster Benedict had too much fat to cut."
• "The vegetarian main was terrible."
• "the food is AMAZING!"

Service

Pros:

• "Staff are attentive and very professional"
• "service was excellent :))"
• "Service was fast and made you feel properly attended to the whole time"
• "the staff were just amazing and so kind about it"
• "Exceptionally friendly service"
• "Friendly, polite service"
• "The staff was very caring and professional and did an extra mile."

Cons:

• "The manager/door man is exceptionally rude."
• "The staff should greet you as you come in but didn't and that was the only thing that let them down, other than that they were really good."
• "The front of house was rude to my wife."
• "Had to wait quite long for the waitress to notice us that we were ready to order."
• "Don't know if our order got missed by the kitchen"
• "The 'Manager' has put me off ever coming back."
• "The manager came over and interrupted us to say the kitchen was closing at 10."

Ambiance

Pros:

• "Great ambiance and decor"
• "The atmosphere is trendy and vibrant so grab a glass of your favourite cocktail."
• "A really nice place to go for brunch!"
• "Just a GREAT PLACE!!"
• "Very cool and nice atmosphere."
• "The ambiance was very welcoming"
• "Nice staff and a nice atmosphere. Recommended."

Cons:

• "It was like a disco because the music was so loud that even I can't hear the conversation with the earphones."
• "The host that greeted us at the door…. He treated us like the biggest inconvenience in his life."
• "The atmosphere was amazing. This Balans has the best vibe out of all of them."
• "The 'restaurant' was dead and we asked permission from the waitress first."
• "The manager was a real pain. Never seen somebody so little service oriented. Very rude."
• "The cocktails weren't great tasting either... very weird ingredients not blending well together to give desired effect."
• "service was slowwww."

Value

Pros:

• "The meals were still pretty reasonably priced."
• "Very reasonably priced for the area"
• "fairly priced, I would say one of the best price to quality ratios I've had for breakfast"
• "very reasonable prices :)"
• "They are very well priced and the food always comes freshly prepared and the staff are very nice."
• "Food is brilliant and well priced."
• "Each of meal's price was between £10 ~ £19, which was reasonable."

Cons:

• "The impression we have, though, is of prices creeping up to the point where value for money is being stretched...."
• "Was painful to pay around 6 pound for gratuity when the service was below standard."
• "The prices are a bit high."
• "It was definitely the more pricier place for English breakfast in the area"
• "A tad expensive for me"
• "Might be a little pricey but you get your money's worth."
• "The beans were an extra £2 and the portion was quite small"