Currys Reviews Summary

Customer Service

Pros:

• "The two women who helped me and tech support were fantastic."
• "Today my wife bought a laptop and we was served by a young man named josh and he went above and beyond."
• "Returning a faulty TV was effortless thanks to Olivia's friendly and professional attitude."
• "Very helpful staff, even the new girl Izabella was helpful and explained the differences between tumble dryers for me."
• "The operator 49 Naila was absolutely amazing we went in on Saturday and brought a fridge/freezer and Naila was so attentive with listening to our needs."
• "The service me and my friend got here was wonderful... the girl that served me (Ashleigh) was amazing and she went above and beyond for us."
• "Despite having a load of issues with the customer service telephone line. The staff at the merry hill store were excellent."

Cons:

• "Not happy with currys service this time."
• "Tried to buy a tablet. Agreed which one we wanted, then was told that we couldn't be served because the area they kept the tablets was locked and couldn't be accessed."
• "Some of the sales staff are not helpful and even after being signalled to or even being approached was not interested in helping with my enquiry."
• "awful, i asked a worker for help with one of the sonos systems, they replied with “if you stand by the sonos and i will get someone over to you” i waited for 10 minutes and no result, had workers walk past me and not one even tried to help"
• "Went in to look at new TVs. Several staff on site talking to each other. No one asked if we needed any help or advice."
• "Some of the staff here seem to have a real attitude problem."
• "Manager not got a clue about anything. Care and repair plan a laugh as not prepared to repair."

Product Availability and Pricing

Pros:

• "Today I walked in to buy a Dyson hair dryer... I was very pleased with the service I received today."
• "Prices are ok and more variety of products. Car park can be tricky, people need to drive around to find space depending on the time of the day."
• "The best thing was the price, a discontinued item at less than a TENTH of the original RRP, fantastic!!!"
• "They have everything you need that is powered by electricity for your home."
• "Awesome! Why? Because I went in looking for a lead to fit and charge an old camera. Instead, they suggested a battery charger with adjustable pins to basically fit ANY camera battery."
• "Very good selection of products. Went there to buy a fridge freezer."
• "The store is bright and airy with convenient parking directly outside."

Cons:

• "Not enough staff to help. No prices on items I wanted to buy."
• "Absolutely useless. Went to buy a shark cordless vacuum cleaner, picked the one I wanted, eventually found an assistant who checked the stock, none in stock."
• "It would have been no stars if I could. Bought an expensive 55 inch TV off them. It broke after 2 months!"
• "Currys stuff, in Kidderminster, can be found cheaper in many other places."
• "Would give them 0 stars if I could. Sent wrong tv in my click and collect order, impossible to make a complaint."
• "DO NOT BUY FROM HIS COMPANY (1) WE BOUGHT A £400 CAMERA FROM THEM A FEW YEARS BACK, IT WENT FAULTY AFTER 2 MONTHS AND THEY DIDN'T WANT TO KNOW....."
• "Currys is absolutely terrible for stock, 9/10 times I’ve wanted things from there, usually don’t have them in the shop."

Online Shopping Experience

Pros:

• "During lockdown it's great. You purchase online."
• "You purchase online. After you receive your email you arrive in car open car boot then tap the here tab within email then give your car reg. They bring out your item, stow it in the boot etc, then you just close your car boot and off you go."
• "Purchased two items via the website to collect in store, whole process was very simple."
• "Plus it is nice and easy to buy online and collect / return from the store."
• "Had a really good experience at Currys, bought a microwave which we needed to return and the process was really simple."

Cons:

• "The ipad never arrived, and recorded as lost in transit with DPD."
• "Eventually got told they did not have the item I was after in stock."
• "I have not had my money back, I've been scammed by this store avoid at all costs. Thieves."
• "Been Robbed by currys, they told me a payment had failed when ordering a gaming chair for delivery, the payment was taken from my bank account."
• "Don't use the in-store collection. If they don't have it in stock, then don't bother getting them to order it."
• "I did not have a good experience I was going to collect a laptop through click and collect. Got to store on the day I was supposed to collect it, no product received."
• "Really bad delivery service."

Staff and Customer Interaction

Pros:

• "The customers service on my last visit was brilliant. We were served by Ryan who’s a top lad. He supported us with choosing the right tablet for our needs and made the experience easy and fun. Great asset to your store! Thank you"
• "Can't thank James & Alice enough for their superb customer service."
• "I was served at PC World, Merry Hill, by a young lady named Aurelie, who was absolutely wonderful."
• "Really amazing staff, absolutely helping to choose the right stuff... much appreciated."
• "I received excellent customer service from a lovely manager called Anand."
• "Today I received an amazing service. I was served by Rob and another lady."
• "Thank you so much Lawrence, for the way you handled. I have purchased Samsung fridge from Curry's Merry Hill, unfortunately while delivering a small piece of fridge corner was broken and the day itself I raised the concern and they made an exchange of my choice."

Cons:

• "Waited to be served for over 20 minutes and when someone finally came over he couldn't tell us what the difference was between two tvs at the same price."
• "Waited 20 minutes for some advice on purchasing a high performance laptop, asked for a member of staff twice and nobody came over despite plenty of staff walking past us."
• "Click and collect seemed to be customer services when we arrived to collect our item. Got item off the shelf because it was quicker. Girl at the checkout was rude and acted like we were an inconvenience."
• "Went to buy a phone. Waited ages for someone to come over."
• "Staff are civil and help when asked. Horrible repetitive offer of insurance at the till."
• "Staff weren't knowledgeable about any products."
• "Went in with the intention of buying a tablet. Eventually found them and decided on one we would like to buy. However, no staff nearby to help us."