TeamSport Go Karting Brighton Reviews Summary

Staff and Service

Pros:

• "Leyton is always professional and a great leader upstairs on the bar, he’s always super friendly and knowledgeable and great to talk too."
• "Ben and Robbie where absolutely brilliant, very polite, very helpful and made the experience so much more enjoyable."
• "The staff was very kind and helpful. The brief was very detailed and we had a lot of fun over here."
• "Robbie who was new has excelled in his confidence and always makes sure our sessions are run smoothly."
• "Superb venue and amazing staff. They went above and beyond to make my son's birthday experience the best!!!"
• "Such a friendly staff, always smiling and positive!"
• "Every member of staff made the boys feel welcome, helped them settle their nerves and explain the rules."

Cons:

• "Waited 1 hr 45 mins for 2 bacon roll's... as a diabetic who should have eaten almost 2 hours before was close to not being able to Race."
• "Complaint lodged with head office, the track manager and now the regional manager after a serous accident, and after three weeks of waiting not even a call back! Very poor customer service."
• "We will be putting in a formal complaint. My son was devastated."
• "And having to pay extra for balaclavas when we already paid so much in advance for the booking was really taking the mick!!!"
• "Customer service impossible to reach. By phone or chat /email there is no way to get in contact with them."
• "I voiced my concerns at the break and the manageress was unbelievably robotic and condescending."
• "The management allowed other drivers on the track to drive recklessly, repetitively slamming into my husband and the boys, giving him whiplash and the injuring the two boys as well."

Track and Facilities

Pros:

• "This was an amazing find... excellent track design, great carts and a brilliant atmosphere."
• "Lots of facilities, all clean and very good quality and a fantastic track."
• "Really great set up, Well done to all involved."
• "The electric E-Karts were ACE."
• "The track and new electric karts are fun and each session feels well organised."
• "The Go Karts are pretty quick, and even have a boost button as they are electric."
• "The track itself is two floors and quite unique but a good size."

Cons:

• "As a petrol head, this place should be amazing but if you have any good vibes about vehicles - don't go here."
• "The facilities at the track are reasonable though one of the gents toilet cubicles and the ladies toilet had no toilet rolls."
• "There are 13 karts on the track which means constant traffic and accidents because the track is too small for that many karts."
• "absolute scam, used to be decent now just money grabbers."
• "Way too much health and safety and flag waving to the point where racing is virtually impossible."
• "The track is too small though and the tight corners with no runoff (and bizarrely, not letting anyone use the reverse button on the karts to get themselves out of a barrier crash) means virtually every lap has some sort of incident."
• "The tight track causes frustration for less experienced drivers and seems to escalate into bumper car sessions."

Safety and Marshalling

Pros:

• "Inevitably there were a few bumps and skids on the track but the race was stopped immediately when necessary and I felt that safety was taken very seriously."
• "Great emphasis on safety and strict marshalling appealed to me as an older driver :-)."
• "The safety briefing is on point and explained so that everyone of all ages understands what they need to know."
• "The staff clearly instruct you how to use the Karts (stop/go pedals – use one at a time never both) and advise on rules/flags/lights before they let you get on with your driving experience."
• "Everything was organised and well-run, they felt safe and supported."
• "Staff very helpful and friendly. I'm no expert but I felt very confident of the safety of my 2 children."
• "Great experience at TeamSport Brighton. We raced as a family and were really well looked after by Harry and his team."