Dental Elements Reviews Summary

Customer Service

Pros:

• "On arrival, I am always greeted with a smile, which makes me feel very welcome."
• "The staff at Dental Elements put me completely at ease, everyone is so friendly."
• "The reception team are great!"
• "The administration staff are polite, friendly and caring."
• "All the staff from dentists, dental assistants to receptionists are all so friendly."
• "The reception staff are helpful, organised and excellent communicators."
• "A dental practice with absolutely lovely staff who truly care and deliver a great service."

Cons:

• "Would NOT see me under an emergency unless I paid for first part of treatment."
• "Intimidating text messages started to appear on my phone threatening me with consequences if I don’t pay."
• "It’s terrible how nice and friendly they trying to be on reception plus the management. It’s completely vice versa when it comes to recover money."
• "I called to make an appointment only to find out that I was removed as a patient over the course of the pandemic."
• "Patronising receptionists. I have cut my gums nightly, explained this and the receptionist, couldn’t care less."
• "It's disappointing, and I hope they address such communication issues in the future."
• "The lack of transparency and attempt to pressure me was unprofessional and disappointing."

Dental Care Quality

Pros:

• "Brilliant dentist practice in Leatherhead. Kept going as much as possible during lockdown introducing sensible and practical routines to keep staff and patients safe."
• "They assessed my problem and gave me antibiotics to treat the infection and advised that root treatment would be necessary to fully address the issue."
• "Superb dentist can’t do enough for you and excellent with availability of appointments."
• "He managed to complete what was a technically difficult procedure to the highest standard and without causing any pain."
• "Pain free experience and fabulous skills."
• "The dental care has been caring and thorough."
• "They have access to all of the up to date technology."

Cons:

• "Its a lovely practice, but it seems they aren't exactly invested in your care..."
• "Seriously I don't understand why they didn't want to do it properly at the dental element. Very strange and very disrespectful for the client."
• "Moreover treatment is also average."
• "Donny injected into my cavity and injected my trigeminal nerve. Me eye closed and I was three years at maxilla facial but the dentist still denies he did this."
• "This is a terrible practice would not recommend, had an appointment booked... informed today the dentist is no longer working Tuesdays and they can offer me the next appointment late November that makes a total of 28 weeks after check up."
• "The dentist did two random small x-rays which didn't even include roots of the teeth and some orthodontists scan instead of a proper CT or panoramic scan."
• "Not recommended, complete waste of money. Lack of professionalism."

Facility and Accessibility

Pros:

• "Lovely modern, clean and bright practice, with very nice, pleasant and caring staff."
• "The surgery is spacious and modern, all in all it makes going to the dentist almost a pleasure!"
• "It's also clean, modern, bright - this is a wonderful dentist practice!"
• "The practice is superbly clean and is situated in a nice accessible location with plenty of parking available nearby."
• "It is a clean and fresh environment."
• "Good parking facilities."
• "Everything you would want in your dental experience is here. Warm welcome from receptionists, dental nurses and dentists."

Cons:

• "I was little concern when was asked to pay in advance for booking an appointment."
• "First of all please do read terms and conditions closely because there’s a catch if you don’t attend the appointment or missed it due to any personal reasons then you have to pay £30."
• "A receptionist called me after Christmas, but halfway through the call, it ended abruptly, and she never called back."