1 Stop Instruction - Ilford CBT Test Centre Reviews Summary

Instructor Quality

Pros:

• "The instructors are all very well informed and put in a significant amount of effort to train you to be a safe and competent rider."
• "Martin were amazing, very knowledgeable, calm and caring, he kept me comfortable throughout."
• "The instructors were fun, experienced and professional."
• "James or John, I forgot the exact name but he is an excellent instructor, he gives clear advice and training."
• "Each trainer is passionate about what they are doing and the whole outfit is rigorously maintained by people who want to help and watch you like hawks."
• "The instructors are passionate and insightful and care about you being safe on the roads and not just passing the test."
• "The instructors are friendly, patient, and knowledgeable."

Cons:

• "After failing a manoeuvre, within the car park, that’s your day done and you’re expected to learn in your own time rather then right there and then."
• "They just scammed me took money from me for cbt and due to an accident on road traffic was messed up and I was 10min late only the fat and football shape instructor there didn't allow me to take the test he was so rude."
• "Soon they will be down on earth if they didn't train their instructor about customer service and manners."
• "The instructors were very rude. They kept on insulting the students."
• "The instructor is very arrogant attitude, abusing students as well as shouting."
• "One of the third class instructor is John there. Bullshit he is not training us but asking much question."
• "I had a very bad experience with 1 stop instruction as the instructor named Pepsi shouted on me during the last part of training which he was not supposed to."

Training Experience

Pros:

• "I had a great morning gaining the knowledge for my CBT."
• "The folks at 1 Stop were super friendly and made the afternoon CBT very enjoyable for me and my friend."
• "After riding a 125 was great to be on the Suzuki 650s & the 1:1 Session before the course was very valuable."
• "They taught me each and every single thing to ride 125cc vehicle on the road."
• "Just completed my DAS with 1 stop instruction, PASSING BOTH MODULES FIRST TIME."
• "The trainers were friendly and knowledgeable, guiding me through the process with patience."
• "Expert tuition by a team of friendly and experienced instructors, that focuses you on the areas you need to improve in order to pass."

Cons:

• "Please keep away from these thieves they just ruined my day."
• "They are greedy people, only to earn money despite giving a respect to people who waste their hard earned money in their scam."
• "All people avoid this centre it’s fully scam."
• "The motorbikes are used in the school are a bit old and they have heavy clutches."
• "Also there is no proper classroom where you can sit down and listen to the instructor during the training session."
• "The instructors were polite, but you don’t exactly get trained, if you make mistakes they’re not rectified and taught how to do them correctly."
• "Avoid them stay away from them. Don’t go for CBT. Their Bike speed meter and indicator wasn’t working and every time instructor asking me why you not turning on indicator and not maintaining speed even the instructor aware of these issue. Very rude and aggressive instructor."

Customer Service

Pros:

• "What great customer service from the friendly admin team to the instructors."
• "The entire 1 Stop team were excellent."
• "Everyone who works there - in the office and on the bikes - are so helpful and lovely to deal with."
• "They kept me informed from the beginning about any changes on bookings."
• "The ease of use of their website and detailed descriptions of the services they offer are fantastic."
• "Really helpful and professional, they made the training enjoyable."
• "Super professional instructors, the day went very smooth and it was definitely fun."

Cons:

• "Worst experience of my life and ready to complaint against them to DVSA soon."
• "I will not recommend them that they are not ready to resolve my issue and favoured their instructor."
• "All people avoid this centre it’s fully scam because the instructor doing discrimination with Asian people they give not a chance to drive and give a refusal result at a time not even any fault."
• "Worst motorcycle training course, if you want to learn and understand I highly recommend you to avoid this place."
• "Very poor customers service."
• "PLEASE AVOID THIS TEST CENTER THEY ARE FULL OF SCAMS."
• "ONE STOP... unbelievable 1stop STOP this frad About our ASIANS (Indians -pakistanis-pAJJI-Bangladeshis ) people's don't Book a date."

Facilities and Equipment

Pros:

• "The bikes are excellent, they are modern and well balanced."
• "Good bikes, in my case Suzuki Gladius."
• "Bikes are well maintained and some are new."
• "They provide everything you need to feel confident in passing 1st time round."

Cons:

• "Their Bike speed meter and indicator wasn’t working."
• "Almost cancelled my CBT because I was wearing wrong type of shoes."
• "5th star is missing because the prices are eye watering."