Surbiton Chiropractic Centre Reviews Summary

Effectiveness of Treatment

Pros:

• "After the first session my main issues were resolved, it's just what I needed!"
• "A few sessions in and I'm now completely free of neck and shoulder pain."
• "I felt a difference after one visit and have been going regularly now."
• "After a few sessions there was a marked improvement."
• "The pain and discomfort has gotten progressively better over the 6 weeks I've been seeing Helena."
• "I've been receiving treatment from Helena for lower back pain... my stiffness and range of motion has improved massively."
• "On two occasions I have needed urgent support with my back. Helena has done a great job in treatment."
• "Exceptional chiropractic care! I experienced noticeable relief from my back pain after just a few sessions."

Cons:

• "At the moment I am going every fortnight I can last that long before I feel the pain coming back."
• "My husband also recommends Matt’s colleague Jay for exceptional sports massage."

Professionalism and Knowledge of Staff

Pros:

• "Josh Clark is brilliantly confident, knowledgeable and informative."
• "Josh’s expertise and dedication have truly improved my life."
• "Helena is an absolute genius!"
• "Helena was very professional and I felt confident in all the treatment."
• "Josh demonstrated in depth knowledge, plenty of new techniques."
• "Josh is confident and so knowledgeable in his field."
• "I met Mr Josh initially with a lot of issues but the very first session itself made an immense difference."
• "Helena is very knowledgeable and I can already feel a massive positive change."

Cons:

• "Unfortunately, I am very disappointed with the practice. I had an appointment booked today however an emergency occurred and was unable to attend."
• "Clinic is charging full price for a cancellation is ridiculous, it's fine you just lost a customer, plenty more to come in."

Customer Service and Practice Environment

Pros:

• "Everyone is so friendly and professional, putting us at ease and talking us through treatments and exercises."
• "The whole practice is friendly and professional."
• "The reception team is also fantastic, well organised and always friendly."
• "Booking an appointment was quick and easy. Upon arrival, the receptionists are always cheery and attentive."
• "The front desk is welcoming, and always helpful. Highly recommend."
• "Clinic is lovely and welcoming with friendly staff."
• "The practice itself has a lovely welcoming staff, it’s impeccably clean and welcoming environment!"
• "I’ve been seeing Dr Helena for a few weeks now and my back has never felt so good. Very knowledgeable and friendly, the best in the business!"

Cons:

• "I rang 2 hours before to notify them of this and they insisted that I needed to pay the full amount of £60."
• "I find paying the full price extremely steep."
• "Total disappointment, I couldn't show up due to working long hours... Clinic is charging full price for a cancellation is ridiculous."