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Professionalism and Expertise

Pros:

• "I would highly recommend this chiropractic clinic to anyone looking for a professional and caring experience."
• "Matt and his team are fantastic - more than competent, very approachable and interested in you as a whole person, not just someone with back pain to be fixed!"
• "The staff was friendly and knowledgeable, and the atmosphere was calming and inviting."
• "The staff were very professional approachable, excellent and knowledgeable."
• "Matt who took me through my treatment is so knowledgeable, he explained everything that is currently happening with my posture and spine - my session even included x-rays."
• "Jessica is very knowledgeable and skilled."
• "Matthew Flanagan is very professional chiropractor with long experience."

Cons:

• "AWFUL: They are crooks with unprofessional service."
• "Very expensive and unprofessional."
• "Useless and wast of time and money...you think that they are releasing pressure from your body?... but actually the sound of the chair that you hear does it but nothing to your body!!!"
• "Don't be silly and trust anybody that he pretend to be professional mainly in the UK!!! Sorry..."
• "Scam Scam Beware, they told me on phone he will do X-ray and 2h 30 mins treatment at 49£ but actually it's a 3-minute session afterwards he recommends that you pay £1800 for many sessions and work out alone otherwise it doesn't change anything!!!"
• "I had a very painful experience with the treatment and I felt the practitioner I saw treated me with contempt because I was using a Groupon voucher."

Customer Service and Care

Pros:

• "Thank you for the kindness you have shown and given me. It makes me look forward to coming back every week."
• "Every step and problem was explained to me."
• "I am so pleased with the treatment so far."
• "The staff genuinely care about you as an individual and make the time and journey through your treatments as convenient, easy and as informative as possible."
• "All the staff are friendly, attentive and skilful!"
• "Their staff members are so polite and make you feel so at home!"
• "Everyone at the practise is extremely professional and friendly."

Cons:

• "Tried booking for a group on voucher and every time you call they are full. The next available date is Christmas 2018."
• "Very poor customer service. I have been given the wrong advice so that they can make money out of me."
• "This inability to be able to contact the clinic when I need to is not acceptable for £80 a month."
• "Don't book here! I am very disappointed! I've bought massage from Groupon as a gift for my husband and they are fully booked till summer."
• "Scam. Bought groupon vouchers, tried to reschedule an appointment after using Groupon vouchers. Matt said he would get back to me.. For over a month been trying to get hold of someone to reschedule but no one has responded to my messages."
• "Imposible to book an appointment for a Groupon voucher, I called many times and they were always postponing it for like 2-3 months."
• "Receptionist has no idea of procedures, I am pregnant and I wanted to know if a deep tissue massage will be suitable for me she said she didn’t know but she will get someone able to advice to call me shortly. 1 month after I’m still waiting for that call and when I call back they don’t have an idea of what I’m talking about."

Results and Efficacy

Pros:

• "I’ve had breakthroughs every couple days."
• "For the first time in almost 25 years I am almost completely pain free."
• "I've been having treatment at Richmond branch and can't recommend them highly enough! Matt is truly interested in getting you better."
• "I feel a hundred times better than when I first walked in."
• "My migraines have completely disappeared and I’ve found myself walking taller."
• "Have recently completed the 36 step structural program and the results have been incredible."
• "My recent x-Ray reassessment showed that my back and hip alignments have really improved due to the adjustments."