Address: 2 Larkfield Rd, Richmond, TW9 2PF, United Kingdom
Phone: +447776444249
Rating: 4.9
based on 170 reviews.
Chiropractic Treatment
Pros:
"I have been extremely pleased with my experience here and my lower back pain as well as some recurring knee pain from running have both decreased."
"You can always tell Toby and Lawrence what’s causing pain or bothering you and they magically just know how to fix it!"
"The pain I experienced has been significantly reduced and hopefully will be eliminated by the end of my treatment."
"Now after 7 weeks of working with Louie pain reduced 90% am back to sport!"
"I went in with a constant nagging pain...and came out pain free!!!"
"Half way into my treatment and my baby is already head down. Also my back and sciatic pain is gone."
"After just one appointment I saw a massive difference, I was in less pain, had more energy and got advice on how to improve my posture."
Cons:
"Please dont waste your money here."
"The treatment itself was way too harsh from what I have so far experienced from Chiropractic."
"I been there 3 times my back and neck pain get worst."
"STAY WAY AWAY FROM THIS PLACE!!! Very rude owner, would definitely avoid this place and their selling tactics."
"Not impressed at all. You're not important to them as an individual, they are too keen to lock you into a set number of sessions rather than holistically work with your body and see what it needs as you go."
"First time using a Chiropractor and Not impressed, treatment didn't help my back pain."
"After a taking session with Toby I was left in pain with out any proper adjustment."
Staff and Service
Pros:
"The staff have been very friendly and welcoming again."
"They are very professional and take the time to ensure you’re comfortable."
"Amazing staff and knowledgeable chiropractors!"
"All of the staff are polite, friendly and very helpful."
"The team is very welcoming."
"The girls at the reception are extremely attentive, helpful and efficient and most importantly they always have a beautiful smile on their faces."
"Receptionist has to be the friendliest person I have ever met."
Cons:
"Despite asking for a receipt and repeatedly being told it would be sent, 3 weeks later and still waiting."
"I asked for receipt they told me they will email the receipt to me. still didn't get my receipt after 6 months."
"Absolutely shocking. This is meant to be a healthcare service?"
"The reception area is far too small for any privacy."
"Avoid this place I am only giving this place one star as there is no option for zero."
"Also- give the receptionist some customer service training. What a joke. Super patronising and rude- try not talking to clients as if they're imbeciles and just answer the question!"
"The Chiropractor was great, sadly the receptionist and people that calls you on the phone have no idea what they are doing, receptionist is rude, they are scammers, sad for the chiropractor he was really good."
Facility and Environment
Pros:
"Whole place and treatment rooms have a lovely, calm relaxed inviting feel about the whole place."
"I enjoy coming here, fresh clean building with relaxed vibe, the Chiropractor is very good, friendly and professional."
"This Clinic is small but has a very homely and welcoming feel."
"The clinic is clean, fresh and inviting."
"The centre was so well equipped on a beautiful building."
"If there was an award for best chiropractic clinic, imperial health would win every year hands down."
"I love the digital scans that you get to see the progress you’ve made from day 1."
Cons:
"but they do need a card machine, hate giving people my card details!"
"I was supposed to receive 2 emails, the payment receipt and the photographs with the issue which was highlighted... but still I didn't receive it."
"Since me and my partner walked through the door they tried selling us offer after offer, for us to sign up for a fixed amount of sessions etc. Felt extremely pushy."
"They keep email me to book appointment Please dont waste your money here."
"The practice has no regards for clients and after care."