Bella Italia - Bolton Reviews Summary

Food Quality

Pros:

• "Food was excellent."
• "Food very tasty and cocktails are delicious."
• "Food was super delicious."
• "Food was very tasty and kids as well enjoyed their spaghetti and pizza."
• "The food arrived pretty fast and was really good quality!! Propper tasty Italian 😋 🇮🇹!!"
• "Really enjoyed our evening at Bella Italia. The food was great and we were particularly impressed with the full gluten free menu that our coeliac granddaughter enjoyed very much."
• "Food in general is fantastic."

Cons:

• "When the chicken arrived, over cooked and difficult to cut."
• "I had spaghetti bolognese which was just tasteless."
• "The garlic bread for my 1 yr old was burnt the lasagne was hard and burn aswell."
• "The food we did get was very oily and salty."
• "The food took a while and still it was not fresh and it was not tasty."
• "The thin folded pizza had no goats cheese inside it and had hard butternut squash inside."
• "The food was bland and the dishes which both should have contained chicken had 2 tiny pieces of chicken within them."

Service

Pros:

• "The staff were very attentive, helpful and pleasant."
• "The staff were friendly and helpful."
• "Excellent service, was recommended to try the olives, and they were lovely, starters and main course were served just at the right time, coffees were perfect, the service was professional but also friendly and fun."
• "Great service, delicious food and a nice amount of time between ordering and receiving food! Our waiter was lovely and nothing was too much trouble."
• "The staff were very helpful and friendly too."
• "Everyone was so polite and couldn’t do enough for us."
• "Our waitress Maria was chatty and attentive."

Cons:

• "Waited an hour before any sign of food arrived and then we had to ask and was fobbed off with an excuse about Chicken."
• "Time waiting for a menu and a drink 38 minutes. Waitress knocked a pot of sauce over me and my husband then vanished no apology no clean up or to replace."
• "Went for new year with our family and family friends. Service by some of the staff was appalling, couldn't be bothered and rude."
• "The service wasn't the best, far too busy for the small amount of staff working."
• "They admitted being short staffed but really, they should have been better prepared."
• "We were served our food by the manager, who was very rude and banged our plates down on the table when we asked why we had waited so long."
• "Very disappointing. Even after booking a table, the server didn’t seem to know where to seat us."

Ambiance and Decor

Pros:

• "Great food in a really beautiful restaurant."
• "The place looks nice, I liked the colourful decorations."
• "Overall the restaurant is well designed, atmospheric and clean."
• "Great food in a really beautiful restaurant, nice 50's Italian / Mediterranean feel."
• "We liked the decorations of the cafe, it was wonderful and colourful."
• "Lovely atmosphere and bright surroundings."

Cons:

• "Bella Italia (in Horwich, near Bolton Wanderers stadium) is in a funny location."
• "The restaurant looks American, not Italian."
• "There was a poorly positioned Vespa in the restaurant. Although it was a vibrant magenta, it sat in a place that obstructed my table’s view of a birthday celebration."

Value for Money

Pros:

• "At set menu price the value is good."
• "We both enjoyed our food that was selected from the ‘set menu’!"
• "We had the 3 course set menu which was great value."

Cons:

• "Their menus don't have prices on them so you are left to guess what you will owe after you've completed your meal."
• "Also I had to pay over £100 I was with the family as well and it's such a rip off."
• "Considering the portion sizes the value for money just isn't there for me."
• "To charge 16.99 for it is premium money which would make me think it would be quality food."
• "It's not the cheapest of places, management don't care. Our money will spend elsewhere...shame..."
• "Very small portions not adequate to the price."
• "Food expensive was good had voucher 2 kids pasta 4 small pasta 1 diet coke 1 bottle beer 4 tap water £82.00.with vouchure £52.00."