Address: Penarth Rd, Cardiff, CF11 8TT, United Kingdom
Phone: +442920603618
Rating: 4.2
based on 816 reviews.
Customer Service
Pros:
"Sales weren't pushy and we were given space and time."
"Thank you all, very professional and friendly and a great all round experience."
"Overall, the customer service provided was absolutely outstanding."
"A great experience at Cardiff Car Shop today when buying a new vehicle."
"All staff were very well informed especially Kieran in sales and John in business."
"Amazing experience with Taj from Car Shop Cardiff. So friendly, explained everything and answered all my questions."
"Melvin from Cardiff car shop is an exceptional sales rep. He is extremely patient and answered all our questions."
Cons:
"Awful experience!!!!!"
"Requested a quote to replace brake pads 9 days ago and no one has contacted me at all."
"It is absolutely Impossible trying to get hold of someone."
"Can't do enough for you when they want your money but as soon as there's issues they start ignoring emails."
"The only complaint I had was the amount of time we had to wait between each department, as we were there for over 4 hours for a part exchange and cash sale."
"I was left for over 1.5 hours waiting to test drive with no updates or apologies from staff."
"Myself and my partner paid a £99 deposit for a vehicle and then the £50 transfer fee to get the vehicle to Cardiff... Now that we want to completely cancel the order and get our money back, they are making us wait another 48 hours to talk to someone else."
After-Sales Service
Pros:
"Jayden who put all the paperwork through Absolutely amazing too."
"Would recommend."
"Josh did this quickly, professionally and again was happy to answer any questions and did not rush me in any way."
"Much appreciated, would recommend and use again."
"Their expertise and excellent customer service truly stood out."
"Great service from start to finish. Tyrone was very professional but just as friendly & acknowledgeable regarding the car I was interested in."
"Charlie (the sales rep) helped to explain everything to me every step of the way and even sorted out a test drive for the car I was looking to buy."
Cons:
"The worst customer service ever! They literally will bend over backwards for you when they want you to buy the car, once the deal is done you can’t get hold of them."
"Entering Kyle's office I sat down and he started going over the previous appointment and agreements, at this point I noticed he had added the gap insurance he had previously mentioned that I did not want."
"Their after-sales service is absolutely abysmal."
"Going on 10 weeks later I have still not had these done."
"We were left waiting for 2 hours to complete purchase with 'sales manager ' only to be told he was too busy to see us."
"I am currently waiting for news on my MOT and once again no one is answering the phone."
"Finally this year I tried booking my MOT and service through Carshop. I could not get through on the phone to book this."
Sales Experience
Pros:
"I dealt with Kieron Williams and in all fairness his approach was very helpful without being pushy."
"Bought a T-Cross from Alice today (25/03/23) and the experience from start to finish was great."
"Amazing service from start to finish."
"Kyle spent a long time to find us the right vehicle, wasn’t ‘pushy’ but very patient and helpful."
"He was able to help with a couple of issues I encountered so incredibly efficiently."
"After Being Let Down By A Main Dealership Callum And The Team At Carshop Cardiff Really Did Impress Not only Finding me The Car I wanted But a Top Spec one for a cheaper Price."
"I felt no pressure at any point to buy the car I was looking at, and felt like I was able to walk away at any point throughout the process."
Cons:
"You have to deal with different people to actually buy the car, and it was very busy hence the wait."
"I would advise anyone else to do the same."
"I do not recommend Carshop and I will never buy another car from these clowns again."
"Do not recommend this place what so ever and won't ever be buying a car again from here."
"This is where it goes down hill, after giving our details and then being given a run down of the figures we were then asked that if were happy with the car after the test drive, would we commit to buying it?"