Burford Road Dental Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "All of the staff are very friendly, attentive and reassuring."
• "The reception staff are always lovely too!"
• "The reception staff, dentist and dental nurse were so friendly and helpful."
• "Always courteous and professional and makes you feel comfortable and relaxed."
• "Very professional & lovely staff."
• "The staff are wonderful, friendly and have coped with the issues this last 18 months have had, really well."
• "Without exception, the entire team from reception, to hygienist, to dentist are welcoming, attentive, understanding, professional and reassuring."
• "The team at Burford Rd Dental are friendly and helpful."

Cons:

• "Disgraceful & Extremely disappointed with Burford Road Clinic. Disreputable and dishonourable attitude from the Dentist Dr Fabienne and from the manager."
• "Dr Olga has to be the rudest woman I have ever had the encountered."
• "The dentist Dr Shah was not welcoming, made me feel as though it was my fault that I had not been in over 2 years."
• "Had a check up today and really not a pleasant experience. Was spoken to like a naughty child! Very patronising."
• "Absolute disgusting service. Took me off of their client list without knowledge and both receptionist and practice owner were rude and unprofessional."

Quality of Dental Care

Pros:

• "Matthew did a fantastic job at rebuilding my tooth which looks very natural."
• "Sue has made a huge difference to my teeth and gums - both from her thorough cleaning and from her advice with brushing and dental care."
• "Dr Olga Hall and the dental nurse were both great during my filling. The filling itself looks and feels great."
• "My dentist Laura understands my extreme fear of dentists. She is so calm."
• "Dr Olga, her assistant and the hygienist were all very gentle, no pain, no choking, all very comfortable from start to finish and a job well done."
• "Dr Lajja Shah provides superb dentistry and professional medical service."
• "I can't thank them enough. Especially given how difficult covid is making everything and how much harder they are working to look after their patients properly regardless."
• "Dr Fabienne Donnai is the best dentist I have ever had deal with my teeth."

Cons:

• "Undoubtedly offering treatment that the dentist is not qualified to do."
• "She had no empathy kept stressing how busy she was, and to be honest I felt like I was a nuisance not a paying patient."
• "Literally poked my teeth and gums for basic check, there was no clean or anything else but still charged £23.80."
• "Told by the dentist I was being referred to the hygienist and that it would be covered by my maternity exemption certificate. Attended the hygienist appointment to find I had a £50 bill and it was a private referral!"
• "Given up on this dental practice. You wait 3-4 months for an appointment only to be cancelled by them on the morning of your appointment."