Bedford Dental Practice Reviews Summary

Appointment Management

Pros:

• "The admin here is always good- patients receive email and text reminders or a phone call if the appointment needs to be changed."
• "I called in early last week for an emergency appointment and they was able to fit me in on the same day due to Sonia's great work."
• "The app makes booking an appointment quick and easy."

Cons:

• "On both occasions when I arrived at the practice for the rebooked appointment, they had deleted it from their system with no explanation."
• "How many times can you possibly get it wrong with appointments????"
• "Made an appointment online and then had a message saying to call the surgery. Tried calling, no answer."
• "Unfortunately, I have been with the surgery for years but I am forever having my appointments cancelled via text with no alternative dates provided."
• "Every appointment offered was weeks later."
• "I cant explain how many times they have made mistakes. Today was the final straw. Had an appointment for all 4 of my children I get there and they told me we tried to call you!!!"
• "Nobody picks up the phone for whole day. I rung 7 times."

Staff and Dentists

Pros:

• "They always go that extra mile with my brother Andrew who has learning difficulties and always explain to me what they have done and what further action is required for Andrew."
• "Dental surgery excellent knowledgeable professional young team of dentists, hygienists and nurses."
• "The staff were all very friendly."
• "I’d like to thank Raman who has looked after me over the past week @Bedford Dental. Raman was professional, meticulous and very reassuring putting me at ease throughout my treatment."
• "The dentist I see here is AMAZING, lovely man, very understanding and no pain, my anxiety has gone."
• "Been coming here for a few years now and cant fault the practice, from the receptionists to my amazing dentist Dr Kunal Shah, who is so professional and knowledgeable would never go anywhere else, Thank you."
• "Visited Bedford Dental Practice and was treated by Dr Harry Rupal. I was very impressed by the whole experience."

Cons:

• "They messed up with my daughters operation and paperwork which I had to chase and sort out."
• "To be honest most of the mistakes are from the rude receptionists who put the blame on you when clearly they are incompetent on doing their jobs properly."
• "They are rude, unapproachable and certainly not a good first point of contact."
• "The receptionists do not help the situation with poor customer handling and always seeming a bit off."
• "Staff seem to of all changed, got told I had missed several appts. But I had not missed one since it was all new staff, still got told to go elsewhere."
• "The receptionists of this surgery take so long in answering the phones... When they eventually answered the receptionist was very rude."
• "Receptionist was rude and lied about notifying me that I had been advised I would no longer be considered as a NHS patient as I hadn’t attended lately."

Quality of Dental Care

Pros:

• "The best dentists I’ve visited."
• "I saw the hygienist on Friday 12th March and was impressed with not only the Covid protocols but also there was no delay in being seen."
• "I am a regular customer and recently had an appointment with the hygienist who was really considerate, kind and very gentle when cleaning my teeth."
• "I had quite a large filling a few weeks ago and have nothing but praise for Kunal Shah."
• "The dentist I see here is AMAZING, lovely man, very understanding and no pain, my anxiety has gone."
• "I have received excellent care from Kunal. He explains every procedure throughly which inspires confidence, and the treatment is pain free, even whilst having extractions."
• "My daughter had 4 teeth out. She suffers with anxiety and the dentist was amazing with her."