MYLSON Ltd Reviews Summary

Customer Service

Pros:

• "Adam offered really amazing service, never felt pressured."
• "The experience of buying my car from Mylson from start to finish has been amazing all thanks to Paul."
• "Really refreshing experience. Buzz was really professional, not at all pushy & keen to help answer any questions."
• "An experience second to none from start to completion. Especially from Adam who was very helpful and made the whole purchasing process effortless."
• "Paul bent over backwards and got it sorted for us and we cannot thank him enough for this."
• "I was able to test drive the car independently, which shows customer trust."
• "Amazing customer service from start to finish."

Cons:

• "Within a month the clutch went and these lot are blaming me."
• "This has to be the worst shop for customer service I've visited."
• "Bought a Mercedes E class after 5 hrs had engine lights on, hand break wasn't working, the back window was opening while the car was running by itself."
• "Bought a car 3 weeks ago and already having problems!"
• "Stay away from these robbers."
• "Don't buy from these people, they work together with their next door repair garage."
• "Finance outstanding on a car i had paid £7000 cash for a week ago. LEGALLY I DID NOT OWN THE CAR THE FINANCE COMPANY DID, ABSOLUTELY DISGUSTING :("

Car Quality

Pros:

• "Got a beautiful Audi A5 3.0 Quattro from these guys great condition, fair price and fair part ex price too."
• "The car was fine for about 8 months after that then the engine light reappeared and the glow plugs went."
• "The car was delivered to me the next day by a nice man called Roy and they even gave me a complimentary bottle of wine!"
• "All vehicles on display were in tip top condition, regardless of brand or age."
• "Bought an A class in great condition, cleaned up perfectly for collection."
• "Great customer service. Car was delivered on time and is in great condition."
• "The car is better than expected, looked like new and I couldn't really be happier."

Cons:

• "The checks came back detailing there was outstanding finance on the car."
• "They sold me a car with a torn tyre (inner wall) and numerous oil leaks."
• "Brought a Mercedes A class 180 Amg about 1.5 year ago, it ran great for about 4 months then the dual clutch transmission went."
• "Bought BMW 320d on October last year. After one month on December found fault on the clutch and now fault on the turbo mechanic said it will cost a fortune."
• "The AA attended to assist me and categorically told me that the car was un-suitabe for a courtesy car and should NOT be used as a courtesy car."
• "Bought a car 3 weeks ago and already having problems! Called up and was just told to ring up the warranty provided, they didn’t want to know."
• "No mats but the ad stated mats."

Buying Experience

Pros:

• "The turn around between deciding to purchase the car and collection day was quick."
• "Thanks to Mylson I managed to buy one of my bucket list cars."
• "And to top the sale off, you get a nice bottle of red to go with the sale."
• "They made the whole process of buying my car so easy and made sure everything was 100% for me."
• "I have total confidence in Mylson!!"
• "Genuine honest advice with no pushy sales."
• "Would highly recommend, service has been second to none, and certainly the best I’ve experienced in the car trade."

Cons:

• "They have left me no choice but to go to court with this and go through the stress of all the court process."
• "After purchasing the car, the day after the oil light light came on."
• "After I left the car mysteriously vanished off the website later that night, highly doubtful it was sold in the hour they had left open."
• "I am really disappointed with the company and would not purchase from them again."
• "Once home I opened the owners manual and a sleeve of condoms fell out."
• "Buy a car off these people at your own peril."
• "The only slight complaint was the valeting could have been better."

After Sales Service

Pros:

• "Faultless customer service. No pressure sales, they leave you too your own devices and come back to check on you."
• "There was a fault with my car but as soon as I informed them the car was in and fixed it was something or nothing."
• "The car was advised on brake pads and they were done without question."
• "After a month or so we had a couple of small issues with the car, and got in touch with Paul as we were still in warranty. They brought it back in with no quibble, sorted every issue and kept us updated daily, thoroughly."
• "The whole team seemed really laid back but really professional and all the guys were polite and friendly."
• "They transferred my private registration plate over for me and are going to sort out assigning it to my new car, they are even making me some new registration plates."
• "I Recently had work done while the car was still under warranty the team sorted me out with payment back within 24 hours of the work being finished."

Cons:

• "Some 4 to 5 months later the clutch started juddering. Out of warranty unfortunately."
• "Had a battery issue on the car which was sorted without hesitation by Paul."
• "Bought a car 3 weeks ago and already having problems! Called up and was just told to ring up the warranty provided, they didn’t want to know."
• "I called and spoke to Paul again thinking that he would repair the car as it still had 2 months warranty left and t was an existing fault that had caused it to occur."
• "The way they have dealt with it is second to none!"
• "I’ve given Mylson 5 stars. Sometimes stuff doesn’t go to plan, and you need people to step up and fix it. Mylson did that without taking the shine off my new car."
• "The repair bill is £1200 when I only paid £1500 for the car in the first place."