Williams Select Reviews Summary

Customer Service

Pros:

• "Russell has always replied promptly to all calls and emails which for me is extremely important."
• "Excellent customer experience provided by Russ at Williams Select."
• "The level of assistance, communication and support from Sales Executive Andy Fletcher was exceptional in all respects."
• "Russel was great, left me to have a good look round the car on my own without hassle."
• "Excellent service by the sales team and we would like to say a BIG Thank you to Emil who was superb throughout."
• "Russell and the team were extremely responsive and helpful throughout the whole process."
• "Russell’s customer service was fantastic he went above any beyond for us."

Cons:

• "Purchased a car that had faults from the moment we drove off. Terrible customer service from Tom and the managers."
• "Just don’t believe what they tell you! They have an excellent tendency to lie to waffle on to your face."
• "After service is appalling and lie after lie been told to us regarding the faults on the car."
• "I am very dissatisfied with the service as is would not have cost much to pick the phone up to contact me."
• "Overall, I am now absolutely disgusted with the way I have been treated by Williams Select after spending a significant amount of money on a Mercedes A Class."
• "I was never kept up to date with the repairs and was constantly having to call them to see where it was up to and ask when I would be able to collect the vehicle."
• "The after sales care is extremely poor, the car was sent to me with a chipped windscreen which is still yet to be repaired despite the constant chasing from my side."

Vehicle Condition

Pros:

• "The car itself was immaculate, making the whole experience a pleasure."
• "The car was just as described and well priced!"
• "The car was competitively priced with low mileage and in beautiful condition."
• "Car just as clean and new as the images presented. Clearly thorough checks prior to selling the car as well with brand new tyres!"
• "The car is immaculate, everything was done to ensure the vehicle was showroom condition."
• "The car was in amazing condition and they even touched up the wheels before I picked it up."
• "The car was absolutely as described and any marks I was unhappy with were rectified as promised before delivery."

Cons:

• "Purchased a car that had faults from the moment we drove off."
• "Turns out they didn’t even service the car and I only found this out as my wife was driving it 2 days after collection."
• "Bought vehicle for a lot of money and found all locking wheel nuts missing!"
• "The car provided by them had an underlying mechanical fault. A few weeks after leaving Manchester with the car, the engine light popped up on the dashboard."
• "Unfortunately the car had a couple of minor issues, but Williams put my concerns to rest and everything was sorted in 1 Week."
• "I bought my vehicle from here for the first time and I truly regret it... They clearly did not want me to go to Audi as they changed their tune and said nothing is wrong with the car even though faults were shown on the diagnostics."

Sales Experience

Pros:

• "Highly recommend Williams Select and Tom for your next prestige car 🚗."
• "We recently bought my new car from Williams Select Manchester & dealt with Tom Roberts, he was very professional, helpful & friendly."
• "Purchased my new car from Tom Roberts at Williams select. From the get go, Tom was informative, professional and very helpful."
• "Salesman Russell made my purchase easy & answered any questions promptly."
• "I would fully recommend this dealership and will certainly check their stock when I am looking to change vehicle."
• "Great experience with William Group Select."
• "I wouldn’t hesitate to recommend Williams Select to anyone looking to buy a car."

Cons:

• "Again been told to go to several garages for these guys to then turn around and diagnosed as no fault due to their mechanic not being able to figure out where the loud noises are coming from."
• "It wasn't a straightforward process due to a few issues the previous owner hadn't disclosed when part exchanging the vehicle."
• "I contacted the dealer to enquiry about a vehicle... I then received a phone call from the sales guy asking what I thought of the vehicle... 1 hour later to a received an email from the sales guy saying the car had been sold."
• "I would definitely recommend you DO NOT buy from these lot if you have any issues with your car you will regret it."