"All the instructors that I dealt with made my personal training experience exceptional."
"Ian was a great instructor for my MOD 1. Whatever he tells you, just do it, you will pass with flying colors."
"The instruction from both Danny and Ian was brilliant, a huge thanks to them both."
"A special shout out goes to Dan who should be the instructor of all instructors, he's everything you need in a teacher."
"Instructors Dan and Chris both superb in different ways."
"Ant was my instructor and he was very patient and encouraging."
"Chris was a fantastic a patient instructor who guided me through my CBT, and Dan was encouraging throughout my mod 1 and 2 test."
Cons:
"Ian could do with learning how to motivate rather than starting his instructions by telling horror stories about breaking his back in 3 places."
"I had to put up with the ‘women belonging in the kitchen jokes’ at at the start, not a great start for me!"
"This company could do with female instructors who are not sexist or dare I say it, misogynistic!"
"I had Ian and although he was respectful and seemed to want to help, I was struggling and he knew this he stopped me and told me women have a harder time because of there hips."
"Unfortunately Ian (older instructor) showed up to watch as we all completed emergency stops, he gloated to say ‘told you she would skid’ appearing to take joy in this."
"Dan another instructor kept rolling his eyes and tutting at me it was very unprofessional and made me feel very self-conscious."
"advanced intructer had Rd rage on 2 separate times"
Training Experience
Pros:
"The training they gave me has saved my life multiple times, they are really focused on teaching you how to ride safely in the real world while still having a good time."
"The team are extremely professional and take extra care and attention to help you pass at your own learning pace."
"Having done the tests on Kawasaki 650's with ABS it made me feel confident I had good equipment beneath me."
"Fantastic instructors, great learning experience, easy to talk to and very helpful."
"Great experience and shall be doing my advanced riders course with these people soon!"
"The whole experience was very well organised and professionally executed but never intimidating."
"Great training program. Shires took me from zero experience to a full license pass in five (intense) days!"
Cons:
"test was wed training cancelled on Sunday"
"Not the best place to do any training, my experience there was poor"
"which is a quit a dangerous car park full of stones"
"they didn't care I'd be loosing a day"
"The boss told me to stick to what I know and get a moped."
"I paid £40 for the hour but was only there 30 minutes, I think maybe I could've continued if I didn't feel as though I was being judged."
"test was cancelled, test was wed training cancelled on Sunday, I thought was still doing wed test as thats what they told me but phoned me n cancelled it tuesday"
Customer Service
Pros:
"All the staff are extremely helpful, especially the lady behind the desk who will always try and get the best dates booked in for you."
"Would like to say a big thank you to dan and pritesh for helping me out today"
"Thank you Teresa for organising all the tests."
"Theresa is a saint who works so hard to get you the test date you need, during lockdown it was a nightmare and she really came through for all of us."
"I have to mention Teresa as she relentlessly try’s her hardest to fit test dates in around your schedule and work commitments etc."
"Very good service from management."
"The girls on reception were always so helpful and never hard to get hold of!"
Cons:
"After lockdown ended, Shires made zero attempt to contact my partner to re-book the missed training."
"When we finally were able to request a refund for the £30 deposit paid, my partner was told it was subject to an outrageous “administration“ fee of £5 - 17% of the original payment!"