Harvester Plough Sutton Reviews Summary

Service

Pros:

• "The staff were very attentive, I was served by Megan and she was extremely helpful."
• "The service was excellent! Although the restaurant was very busy our waitress Mel made us feel like we had our own personal waitress as she was so attentive to everything we wanted and checking everything was ok."
• "The gentleman who served us was as so nice and polite and everything ran smoothly."
• "Lovely friendly staff 😊"
• "The waitresses were EXCELLENT. Friendly, helpful, fun and enjoyed a banter."
• "Once you step foot indoors service is impeccable."
• "From the moment you step in and during the meal the staff were soo friendly and worked so hard to make our meal unforgettable."

Cons:

• "Came to the harvester in Sutton today. Unfortunately the wait was nearly an hour to order the food."
• "We got forgotten about when waiting for our table so I had to go up and say something."
• "Extremely slow service. No apologies or explanations."
• "Jackie's customer service hasn't improved with the refurbishment, she seems to always be on a cigarette break."
• "when I found a member of staff and asked if someone would be coming to us and I was bluntly and somewhat rudely told to 'hold on'."
• "After finishing we waited 20 mins for someone to take our plates or at the bare minimum check on our food."
• "Shocking how fast this place has gone downhill, had to wait 35mins after being seated for a drink, let's not even talk about the food order."

Food Quality

Pros:

• "Food tasted good though."
• "The food was delicious and the salad bar all nice and clean and fresh."
• "Very nice food served piping hot."
• "The food was good, didn't have to wait that long and the portions were a good size too."
• "The food was beautifully presented and perfectly cooked."
• "The food was hot and yummy and the service was spot on."
• "Food was good, service was great."

Cons:

• "Chicken dry the padron peppers were off as seeds were black inside."
• "Food was a disappointment and a waste of my money."
• "The bacon was far too overdone. There was about five very small mushrooms on the plate."
• "All the food came out cold and my partners chicken very pink."
• "The salmon was bland and the meat platter with the eggs was expensive for the quality of meat there was."
• "Very average and overpriced."
• "Child’s pizza was overcooked so very hard and tasteless!"

Atmosphere & Cleanliness

Pros:

• "The Plough was a pleasure to visit today."
• "The venue is fine; clean and tidy and an attractive building."
• "The atmosphere is so friendly and happy."
• "The place itself was clean and warm and cosy."
• "The Harvester has a lovely homely feel about it, suitable for families with young kids."
• "Lovely setting, great selection of food and drink."
• "Really nice atmosphere but feels like the food standards have dropped a bit."

Cons:

• "We also left when a drunk couple sat at the next table, it was time to go!"
• "The salad bar was practically empty and bits of food was transferred between containers, and was dirty."
• "One lady coughed on the salad bowls and another was holding a toddler while she was at the salad bar and the toddler dragged her foot along it."
• "The bar area and tables where dirty and cluttered with used plates."
• "Very dirty place, the radiator we was sat next to was covered in food splatters and every edge was covered in thick layer of dirt and grime."
• "The whole place looked horrible. Where we were seated it was disgusting."
• "Didn’t feel the cleanest Harvester I’ve dined in."