Patty's Reviews Summary

Food Quality

Pros:

• "The food was full of flavour, and around the same price as a fast food joint, but with slightly larger and much tastier portions."
• "I was very impressed with the chicken burgers and the milkshakes were thick and creamy."
• "Superb, moist smash burgers with just the right trimmings."
• "The burger was amazing - pickles were thick and tasty, sauce was 10/10, buns were delicious and packaging was superb."
• "The food was delicious worth the price and good amount of food."
• "The burgers and fries we had were great and the service was quick."
• "The food was fabulous, the staff were brilliant, and the decor was great."

Cons:

• "Its overrated and expensive."
• "The BBQ chicken burger came with lettuce and Mayo, no cheese, no BBQ sauce."
• "The chick burger had no mayo was dry."
• "The cheese philly steak would have been amazing but was completely ruined by the salt levels."
• "After taking a bite into my steak sub it was unbearable. It was bitter with salt."
• "The loaded rice was bland, a large amount of rice with a small amount of chicken and topped with a bit of sauce, not what I’d class as 'loaded'."
• "The food has been a little disappointing."

Service

Pros:

• "Excellent service from Zafira (one of the staff) just being very nice and helpful."
• "Dined in and staff were incredibly sweet and kind."
• "First time at Patty's, first of all customer service was on point."
• "One of the management team came over to apologise, he was a genuinely nice chap."
• "The staff were more than accommodating."
• "All staff were warm and friendly, especially this young girl who had to run back and forth to get us everything we forgot despite it being busy."
• "Customer Service was incredible, the quality of food was outstanding."

Cons:

• "A member of staff that looked like they didn't want to be there tbh."
• "The staff have no personality either. No smiles, no warm welcome, no hows your food etc."
• "Customer service is lacking! The young girl at the counter looks like she doesn't want to be there & is quite unfriendly."
• "No one rushes over to look after you or seems very welcoming."
• "But then to be told it’s not their problem and they can’t do anything show awful customer service."
• "Great looking place shame I can’t say the same about the staff, not a single smile or Thank you from even one of them."
• "Would not recommend a visit to patties as this was the worst customer service we have ever experienced."

Atmosphere & Decor

Pros:

• "The decor is beautiful."
• "Love the atmosphere, very pink."
• "It's bright, colourful, spacious and has a great atmosphere playing great upbeat music."
• "The vibe and decor of this place is simply gorgeous!"
• "Lovely place with amazing decor! Family friendly with great staff."
• "Very trendy looking restaurant and definitely very modern feeling."
• "The atmosphere is also very vibrant and it is beautifully decorated."

Cons:

• "The layout was nice but far too bright in there with light up signs."
• "It was cold so most people kept their coats on."
• "The music was loud and the room was cold."
• "For starts they need get the heating on and I'm not nesh it's like eating in a tin hut but it's nice in there though and clean."
• "The lighting could be a tad bit dimmer but that’s nothing serious really it’s just personal preference."
• "Can get very loud if busy."
• "The entrance had a horrible gutter smell as you approached it."

Value for Money

Pros:

• "The food was nice but overpriced."
• "Value for money is an understatement."
• "The prices you pay for the food, matches the expectations."
• "Prices are reasonable."
• "The food was very tasty but the burger was a bit smaller than expected."
• "Great food, great atmosphere and very reasonable prices."
• "The staff are friendly and it is a little pricy but worth it for the good food."

Cons:

• "The burgers were lovely but too expensive for what it is, they don't do meals so it's around the £7 mark for a burger then £3.45 for chips and then buy a drink separately."
• "You have to pay for condiments which I think is ridiculous."
• "If the food had been stellar quality, £6.95 for a burger is probably OK but when you factor in a quid for ketchup, I thought it was poor value."
• "All soft drinks are served in plastic cups with domed plastic lids, seems like a huge amount of plastic waste when dining in."
• "It’s Halal btw. No vegetarian option, portion size was small and it’s quite expensive but it was overall quite nice."
• "Quite overpriced, £30 for 2 meals."
• "However, an average of £15 per head is too expensive for this to be a 'regular' spot to dine with the family."