Cobbles & Clay Reviews Summary

Staff and Service

Pros:

• "The staff were lovely and couldn't be more helpful."
• "Great staff, fair prices."
• "Customer service was great, very friendly and welcoming staff."
• "The staff members went above and beyond so helpful and kind."
• "On both visits, service was good & staff friendly & welcoming."
• "All the staff were really friendly and chatty and the decor is cheerful and friendly especially on a wet day."
• "Staff always friendly."

Cons:

• "The staff were really unfriendly and the experience was overall unenjoyable."
• "Atrocious customer service. Smirking and argumentative staff."
• "It really wasn't busy enough for the waitress to be so dismissive and impolite."
• "The staff were cold and detached-my daughter claimed that she’d ruined my Mother’s Day and was crying at the till."
• "Whoever owns this cafe, the young boy with the curly hair who works for you waitering has caused this bad review with his argumentative and stinking attitude, I would pick your staff a bit more carefully if I was you."
• "Another unfriendly interaction with the same waitress when paying.. Overall dreadful service."
• "Waiters were not very experienced and ignored us a few times."

Food Quality

Pros:

• "Nothing wrong with the food or drinks and the prices seemed reasonable."
• "Food is excellent, staff always friendly."
• "Desserts are amazing and bet you can't resist :)"
• "Fantastic cafe. Very obliging and friendly staff. Excellent menu. Food and drinks were delicious. Great atmosphere. Buzzing."
• "OMG probably the best tart we have ever had!! Highly recommend."
• "The food is impeccable, tasty, fresh and scrumptious."
• "The soup was delicious."

Cons:

• "To be honest pottery is well overpriced."
• "The mousakka for mains was bland & watery, the potatoes, half of them were hard uncooked."
• "The food was in all honesty shocking."
• "The food was very bland and lukewarm the order was wrong."
• "Food only average for cost and drinks smaller than expected and quite pricey (raspberry milkshake was very unpleasant)."
• "The food was decent quality but the menu was confusingly worded leaving us a little disappointed with our breakfast, which we felt was over-priced."
• "Unfortunately never again for £10.50 a breakfast."

Atmosphere and Decor

Pros:

• "Very colourful and friendly atmosphere!"
• "Bright, colourful & cheery place to hang out & catch up with friends & family."
• "Lovely place, open quite early."
• "Beautiful quaint farmhouse style cafe."
• "The decor is cheerful and friendly especially on a wet day."
• "The atmosphere is great as is the decor and staff are lovely and so friendly."
• "Beautiful cosy cafe, friendly staff."

Cons:

• "It does not have a friendly atmosphere and the service is slow."
• "The staff were wonderful and very attentive giving us lots of assistance when needed."
• "Used to be really family friendly and easy going but now you are treated quite rudely by woman on the door, and rushed in and out."
• "This is one of those places that could quite easily become a victim of it's own success."
• "It is too kid orientated and does not much on the menu."
• "Greeted by seemingly disorganised table service on 4th April."
• "The words on the screen were mostly out of sync & the singer messed lyrics up too."

Value and Pricing

Pros:

• "Plenty of options and homemade cakes, including vegan."
• "Good selection of drinks and lovely staff."
• "Really nice selection of varied food from Cajun flatbread to Indian bhajis and American waffles all at decent prices."
• "Lovely spread of food. Had a ploughman's sharer which was great value at £14."
• "Food is fantastic and reasonably priced."
• "Lovely place to have lunch."
• "Outstanding food, from the homemade fish finger sandwich to the incredible lemon and lime cake."

Cons:

• "Prices are extortionate to begin with."
• "For £30 I believe a few drinks should be in with that! I felt robbed tbh."
• "Luke warm very expensive coffee for what you actually get (small cup, for large price coffee)."
• "Overall very expensive for what you get in terms of quality and service."
• "Portion sizes were much too small considering the price."
• "Good quality ingredients used but slightly overpriced and on the small side."
• "A bit pricey but enjoyable nonetheless."

Service Efficiency

Pros:

• "The food came very promptly considering how busy it was."
• "The best coffee and walnut cake and carrot cake ever along with fabulous coffee hot chocolate."
• "Very happy with my experience... received warm and welcoming customer service."
• "Had the full English Breakfast, everything was high quality ingredients, tasty and filling."
• "Staff are plentiful and helpful."
• "Amazingly friendly staff - this is how all cafes should be!"
• "Fantastic service, lovely food and our little Arthur was well looked after too."

Cons:

• "Waited ages for a sandwich, 40 minutes."
• "Very slow service. Waited ages."
• "Food lovely (eventually), service slow- waited 20mins for drinks to be brought to table, but also needed prompting on an extra drink which was ordered and took a further 15mins - slightly disappointing after reading reviews."
• "Only downside was the coffee, which was tepid and arrived long before the food."
• "Food was good but service was terrible. Waited just under an hour for a kids pizza, fries and chicken flatbread."
• "The only negatives were that I couldn’t get the lock on the toilet door to work and that the girl said she’d bring the menu back, for desserts, and didn’t."
• "We waited a long time for our order to find out that the ticket was lost, and we had to re-order."