Love Lily Sunderland Reviews Summary

Atmosphere and Decor

Pros:

• "This place is so beautiful! I like the view and I really liked the decoration inside."
• "The drinks was so cute and the pancakes were delicious!"
• "Love Lily was a quirky little place right on the beach front."
• "I sat outside and the area was shielded from the wind by perspex, so it wasn't too cold - nice!"
• "It's a place where it's a treat to go. It was spotlessly clean, friendly staff and the prices were what we expected."
• "The all pink interior was so lovely and I would definitely recommend!"
• "Really friendly staff and we will be back!!!"
• "Lovely breakfast experience with all the family."

Cons:

• "Wait in the queue, it won't be a waste. Enjoy!!!"
• "Service overall was quite poor, the staff seemed disorganised, inadequately trained and were very slow."
• "Atmosphere was also very strange. There were many mothers and babies in with there friends."
• "People were also coming in with huge dogs and at the top of their voices the mothers were shouting."
• "The service was pretty instant and friendly. There will be a next time and I can't wait."
• "The queue outside was worsened by the fact that they were sooo slow at clearing tables then even slower at seating people."
• "The tables are bit 'short' too. I hit my knees of the underside plenty."
• "Terrible experience where we were denied access for having a pram."

Food Quality

Pros:

• "The food was really good! The pancakes were amazing - probably the best I've ever had!"
• "The potatoes were nice but could have been a bit hotter."
• "The food arrived in a very reasonable time, despite the building filling up pretty quickly for the dinnertime rush."
• "The food was delicious and the portions were very generous, only my son could finish his burger and chips!"
• "I had the American breakfast 10/10 apart from leaving like a bowling with legs because I ate too much I couldn’t fault it."
• "Cinnamon hun and chocolate galaxy pancakes are cannot miss items."
• "Speciality crunchie latte and loved every bit."
• "The pupaccino received full approval too!"

Cons:

• "The Christmas burger was ok, edible but a bit dry for my liking and quite expensive."
• "The pancake stack was really bad and not worth the £12 price, I found them to be incredibly dry and had a sour taste."
• "When my food came I was very disappointed. I've had the USA breakfast and its been good but the Love Lily breakfast was bad."
• "A huge amount of kale (green stuff). Tons of potatoes (over 50% of plate) a piece of bacon, one sausage a egg and a few mushrooms?"
• "The food tasted nice but it was the fact they were so stingy with everything except the potatoes."
• "Unfortunately I found this place overrated and overpriced. The brownie was very dry, so was my boyfriend's fudge cake."
• "Pancakes were cold, very dry, warmed nutella poured over and one strawberry chopped into tiny pieces."
• "Ordered 2 sets of loaded pancakes to take away, when I got home found of them to be swimming in a grease that stunk of sausages and onions."

Service

Pros:

• "The service was really good, though we had to ask for cutlery once we got our food."
• "Visited again, different food this time, great service, great food and drink."
• "The staff were lovely and provided great service."
• "The staff were very friendly, helpful and made a fuss over my daughter for her birthday."
• "Atmosphere lush, staff are fantastic. Girl with tattoo sleeve served us, so helpful and friendly made it a really pleasant experience."
• "Great first visit to Love Lily's in Roker. Friendly and welcoming staff, lovely environment and delicious food."
• "Absolutely fantastic service, absolutely superb food and drinks."
• "We do normally enjoy Love Lily Tearoom but on this occasion we thought the girl who served us lacked personality."

Cons:

• "Love Lily for me is highly overrated and overhyped, certainly not worth the hour-long wait in the bitter cold at brunch/lunchtime."
• "Service overall was quite poor, the staff seemed disorganised, inadequately trained and were very slow."
• "It's like they forgot about the people in the cafe and went on a mission to serve everyone waiting to be seated."
• "Waited in the queue for a take-away, when I got to the counter I was told the chef wouldn't serve me as I wasn't sitting in, the place was packed."
• "The food was lovely; service was awful. Ended up converting to take-out after waiting for 45minutes."
• "Very busy staff need more training in customer service...tea cakes were over toasted as and not enough butter...coffee mediocre for £2:50 a cup no refill offered."
• "Took 35mins for 3 slices of cake and 3 hot chocolates. Staff were polite but very very slow."
• "Hugely disappointing!! Customer service is poor to say the least!"