Benefit Cosmetics Boutique & BrowBar lounge Reviews Summary

Customer Service

Pros:

• "Melisa provided great customer service for my eyebrow waxing and showed great expertise."
• "She was super friendly and knowledgeable about the products, and suggested some great ones that I ended up buying!"
• "Leah... was so lovely and made sure that I was happy after each step of the process."
• "Both Ana and Theo were friendly, professional and honest which makes shopping there feel like a real luxury."
• "Carmen... was very friendly and cute bubbly girl, explained things in details."
• "She made my visit truly special with her warm and welcoming demeanor."
• "Kiki... made the experience fun. I felt comfortable with her and she gained my trust immediately."

Cons:

• "It's a pity that one of her colleagues cut her to try to make me buy a product that I never asked for."
• "Very bad customer service. Very cold expression on the staff's face."
• "I feel like I expressed my desires very clearly and was not listened to at all."
• "The person who did my brows talked to her colleagues the whole way through, not concentrating on my brows the whole time."
• "The one thing that lets it down is the staff atmosphere when you walk in. On every occasion there has been a large group of them just standing around chatting instead of seeing clients more swiftly."
• "Honestly, the staff need a manager, they’re so busy chatting to each other that they lose sight of the customer."
• "That's the worst customer service I've ever had!"

Professionalism

Pros:

• "Caitlin did all my treatments. She did an amazing job and was very professional."
• "The consultation felt very professional and as someone who feels insecure about my eyebrows, I felt confident I was in safe hands."
• "I have never had such great service!"
• "The whole team were welcoming friendly and knowledgeable."
• "They were extremely helpful and knowledgeable about all the products."
• "Kaitlin... was fab, very friendly and professional."
• "She has great customer service skills and I can vouch that she is a very valuable asset to the team at Benefit!"

Cons:

• "Booked an appointment for 10am this morning... to be left locked out side while 3 assistants stood looking at me from behind the glass door."
• "I now have conjunctivitis. This is the only place that I could’ve contracted this from."
• "Don't get your eyebrows done by Hillary unless you want 4 years of work ruined."
• "Would not recommend the Carnaby store for services."
• "The service I received was from a nice girl but it was so rough and ready and the end result was poor."
• "No decency to call me before I turned up and no offer to make ammends...wasted journey and terrible service."
• "I will never return and would advise not to waste your time or money trekking into carnby st. so unprofessional!"

Atmosphere

Pros:

• "Very clean and bright place which really makes me want to buy makeup stuff."
• "I am very impressed by the positive and nice atmosphere in this store."
• "I love coming here for a beauty touch-up and girly catch-up."
• "Simply sensational. You can believe the glowing reviews - the boutique in Carnaby Street is every bit as good as they say."
• "We’ll definitely be back - why a brilliant shop."
• "Love the store, love the service and products and your staff are great."
• "Another fabulous experience. I’ve loved Benefit for over twenty year and it never disappoints - great experience in shop and lovely LOVELY products."