Address: 338 Kennington Rd, London, SE11 4LD, United Kingdom
Phone: +442078200028
Rating: 5.0
based on 343 reviews.
Customer Service
Pros:
"The guys are incredibly helpful and very knowledgeable."
"I will like to highlight the excellent customer service i received at Cycle fix last Friday."
"They provide an excellent service and you can tell they really care about the customer."
"I also feel that they care about their customers and are going the extra mile to keep people riding safely in these troubled times."
"Each and every time I have been looked after and given top quality customer service at a very fair price."
"The staff are always super friendly, helpful and best of all… excellent at fixing bikes!"
"These guys are great. The service, attitude and price are unbelievable."
Cons:
"Why offering a service if you’re not willing to do it?"
"Unfortunately, this isn't the shop."
"Although today I wanted to change the disk pads but could sense no excitement from the shop keeper to do it."
"I won’t go back there."
"At my most recent visit I was patronised, lectured and humiliated by the mechanic working there."
Quality and Efficiency of Repairs
Pros:
"Fixed my electric bike damaged chain with ease Within a few hours."
"They quickly replaced the bolts to secure the rack, also straightened the front wheel and adjusted the brakes."
"The repairs and checks were done same-day, in only a few hours."
"They changed the chain and tyre, sorted my brakes and the bike was like brand new."
"They’ve always been able to do repairs and even services for me on the day."
"Absolutely fantastic experience! I didn’t say anything and they already identified why I had come in."
"They fixed 2 buckled wheels, the gears were a complete mess. brake pads were completely worn. loose handle bars, chain slipping. All sorted and in quick time."
Cons:
"Could not diagnose the issue with one part of the bike."
"Took 4.5 days to basically change two tires and give the bike back to me."
"But sometimes they can be too enthusiastic, I didn't really need my carefully waxed chain to be oiled after doing an unrelated repair."
Value for Money
Pros:
"The prices are also very competitive."
"And their pricing is beyond reasonable."
"It was turned around thoroughly, quickly and at a really reasonable price."
"Didn’t charge a fortune."
"Nothing ever an issue and always an honest decent price and work you can not fault."
"I got a full service with only the parts required for at least £100 less than the standard pricing Evans or Halfords would've given me and they did it on the same day."
"Super good value too."
Cons:
"A bit £££ but I think they are fair compared to the current market!"