Yakinori - Selly Oak Reviews Summary

Service

Pros:

• "Great service, very friendly guy on the till, he helped me find something vegan on the menu."
• "I've been served by Lucy, who's been very professional and done her job with a smile."
• "Riya served us and provided outstanding customer service :) She was really friendly and kind."
• "Really good service from Suzi. Food and drinks were fast and tasted incredible."
• "Excellent customer service from the gentleman who served me."
• "Fantastic service from all the staff and especially Harrishaq."
• "Service was fantastic, very accommodating, incredibly friendly and helpful."

Cons:

• "The service was very very poor, we had to wait about 20min to get the menu and for at least 45min to get the food."
• "Staff was unfriendly - kept asking if we were done when clearly we weren't."
• "Completely unhelpful, useless manager who cannot take responsibility for his failures."
• "Dealing with an overly meticulous manager in an empty restaurant was frustrating."
• "Service is slow at times, especially when you initially walk in."
• "Really really bad service, made us wait 10 minutes and took order of 2 other couples who came in 5 minutes after us."
• "First time in this restaurant. Service was dismal."

Food Quality

Pros:

• "Every food was so delicious."
• "The food itself sets itself apart from any other Japanese outlets."
• "The standout feature of the menu is the variety of sushi and sashimi options, which are expertly prepared and presented with stunning attention to detail."
• "Really good flavours and quality of ingredients."
• "Everything I have tried so far has been tasty and authentic."
• "The Ramen and Gyoza were excellent."
• "The food was soo amazing and full of flavour."

Cons:

• "All in all average and overpriced."
• "The pumpkin croquettes were soggy and tasteless."
• "The teriyaki grilled salmon was also the worst."
• "Undercooked rice, rock solid fire cracker chicken, Rock solid dumplings."
• "Food arrived it was nothing special quite bland if am completely honest."
• "Wok chilli prawn noodles was bland. No spice at all."
• "The sushi was dry, not fresh at all."

Price

Pros:

• "Discount on certain dishes and special deal meals if take away."
• "The price are ok, but bit expensive but they offer afternoon meal deal, also 20% off for student and NHS staff which is a bonus."
• "Price is very reasonable and won’t break the bank."
• "Prices are good and they do student/NHS discount."
• "Delicious and quick food at a great price, especially with the student discount!"
• "It was a hefty portion proportionate to the price."
• "The prices seemed a little steep for the restaurant given the student density of the location, but they offer a very generous discount to both Students and NHS staff."

Cons:

• "For the price, we’d go to wok chi in Harborne for better quality."
• "All in all average and overpriced."
• "Way way way overpriced (£69.00 for 3 people 5 starters 2 mains and 3 cokes)."
• "California geta £17 dish that was 95% rice, proportion of actual meat is sad."
• "How can y sell 20 tiny pieces of sushi for 26£ Total RIP off."
• "Now to the food it is overpriced and it wasn’t even good for the price."
• "THEY ARE EXPENSIVE!"

Delivery & Takeaway

Pros:

• "We ordered via Deliveroo and our order arrived early."
• "Thank goodness the delivery firm have good customer service."
• "I have just received my order using Deliveroo and I just had to write this review as I’m so impressed!"

Cons:

• "I ordered on uber eats and after placing the order I called them to make sure utensils were included but they didn't."
• "Please avoid this place. I’m still feeling disgusted about what I saw in my sushi and what I ate from here! Little hair and fluff on all of the sushi pieces."
• "Unfortunately our food was stone cold when it arrived for delivery and quite frankly the portions were TINY given what we paid."
• "If I could leave 0 stars I would. Ordered on uber eats, took over two hours to arrive."
• "Ordered from deliveroo driver dropped the order in the road, collected it up and tried to deliver, obviously we refused the order as it has just been picked up out the road!!!!"
• "I'm sick of receiving cold, slapped together food through Deliveroo from there."
• "I ordered sushi/salmon sashimi, there was a hair on it, short black hair."

Ambiance & Atmosphere

Pros:

• "The seating is modern and pleasant, and there are some tables outside too."
• "Food was fresh and the atmosphere inside was unique and something different."
• "Had an absolutely pleasant time. Atmosphere really captures the culture of the food; staff are very accommodating and the arrival of food is timed perfectly."
• "Delicious food, reasonably priced, amazing range and atmosphere."
• "Atmosphere is buzzing, bubbly environment & well lit and decorated store."
• "Lovely little Japanese restaurant on the bustling Selly Oak high Street."
• "From the moment you enter, you are greeted by a warm and welcoming atmosphere that sets the tone for the entire experience."

Cons:

• "The place can be a bit crowded, being at the student area."
• "Its quite small, and very busy with delivery drivers so the door os constantly opening."
• "The eat in space is relatively limited and noisy too because you will be simply in front of the kitchen so it's not recommended."
• "We smelled like fried food when we left."
• "This place offers very poor service. I spent at least 20 mins before receiving the menu and 45mins before getting our food."
• "This place is very expensive and not great in my opinion."
• "The person serving me was not wearing gloves and the box was very dirty."