wagamama birmingham new street Reviews Summary

Food Quality

Pros:

• "The portion was more than enough and the ingredients tasted great."
• "The food is always perfect and quick to arrive."
• "Food as any wagamama's I've been to is top tier."
• "The yashai yaki soba was a delight."
• "The watermelon tasted interesting, a little sweet and the texture wasn’t bad either."
• "The food was well cooked and arrived piping hot."
• "The quality was exquisite and presentation, service and the taste were top quality too."

Cons:

• "Bland, bland, bland. The only thing I wanted on the menu, was off the menu."
• "The food tasted as if it was lacking something, I would consider it rather bland."
• "The food wasn't up to scratch because they were so busy."
• "ABSOLUTELY DISGUSTING... what looked like a piece of finger nail was in the food."
• "I didn’t enjoy my gyoza very much as parts of the dough tasted undercooked."
• "The firecracker chicken had more of a burnt taste than normal."
• "The cod ramen I had was extremely salty. Couldn’t finish it. Like sea water."

Service

Pros:

• "However, the place was clean and the atmosphere was good."
• "Tables were cleaned and wiped straight after."
• "Very friendly staff, who didn't make a fuss about 2 toddlers enjoying a little run around in the outdoor dining area."
• "The staff are super friendly."
• "Very helpful manager along with his team, got all 10 of us served quickly and efficiently."
• "Staff were fantastic around being dairy/lactose intolerant and were very careful."
• "The staff seemed quite stressed and didn't give an overall good impression."

Cons:

• "The lack of communication between staff and handling of the situation caused us to be ‘told off’."
• "Our first waiter initially refused to provide us with hot water for 7 of us."
• "The men's stank of urine, had a blocked urinal, bogeys on the wall, leaking pipes and paper bombs stuck to the wall."
• "Honestly the service was slow and a bit humiliating."
• "Although they bought my food out 5 mins before bringing my partners food.. so mine got cold."
• "The staff seemed to ignore us and never asked how our food was until after we finished."
• "Felt like some of the staff were a little passive aggressive and defensive a little bit which made us feel uneasy."

Value

Pros:

• "Love the fact that you can pay online to save us waiting for the bill."
• "Great payment options (using a QR code) making it easy to split the bill and not having to wait for the bill."
• "The portion sizes were generous, and the prices were reasonable for the quality of the food."
• "Prices are fair."
• "Good food at ok prices."
• "The prices are very good for the amount of food you receive."
• "Not pricey except for the wine but then I will live the good life..."

Cons:

• "In my opinion for the food we received, it was a bit pricey."
• "But the starters were a little bit pricey as the portion was too small."
• "Let down by expense - the benches that serve as the seating leave my back aching after a few minutes, which would be fine if I was paying less than £50 for two people."
• "Food was very nice but they lost points because the seats are the most uncomfortable thing ever!"
• "The food was well presented and had decent portions but rather pricey, with mains alone costing more than £15."
• "Food is very expensive but also completely expected."
• "Like any other wagamamas, it was expensive but the portions are big."

Ambience

Pros:

• "The fact they have power sockets and Wi-Fi for customers to use has always been a great help when I need to study for the day!"
• "Managed to get a table late afternoon on a Saturday without booking which was a bonus."
• "Their COVID policy was excellent: plenty of well spaced tables outside, staff all kept distance & all staff wore surgical masks properly."
• "Restaurant is welcoming."
• "Great outdoor seating and outdoor heaters."
• "The restaurant had a vibrant and inviting atmosphere."
• "The atmosphere in the restaurant can't be faulted, and the décor was modern and elegant."

Cons:

• "The only thing that let's it down are the toilets always seem to be disgusting."
• "The benches that serve as the seating leave my back aching after a few minutes."
• "It was extremely noisy and the food wasn't up to scratch because they were so busy."
• "Restaurant was chilly (it was very cold outside) and not relaxing."
• "The place feels very impersonal but being Birmingham and the bullring it's expected."
• "However it did take a while to actually get a table as it was very busy when we went on a Saturday!"
• "Was made to feel very embarrassed about my size, having been seated at a booth table."