WellBN Brunswick Reviews Summary

Staff Professionalism

Pros:

• "Doctor (Jacquie) is fantastic - listens carefully, responds in a very human way, and goes the extra mile to make sure you get best possible help/advise."
• "I spoke to the Practice Pharmacist Carmelo who was very professional and took his time to speak to me."
• "He was very professional and knew exactly what to say to make my feelings valid."
• "Incredibly grateful for Kelvin's help with my medication, reassurance and offer of support."
• "GP went away and did independent research to help me with a condition that is currently very hard to treat, which has given me hope for some very life limiting symptoms."
• "I saw Dr Emmanuel who was very pleasant and had obviously looked at my notes before I saw him he listened to me and did not dismiss my concerns."
• "Kelvin Chan was really informative and helpful on our call today, he took his time to explain the different medications available to me and what I should expect going forward with my care plan."

Cons:

• "If I could give less stars, I would. I've never felt so looked down on in my life."
• "Dr Singh threw a prescription at me without telling me what it was or bothering to check my file."
• "They can be so rude and get your back up but you can't mirror that same behaviour or tone with them."
• "One doctor who was investigating my ongoing horrible symptoms told me to ‘try meditate’ and that they didn’t care to get to the root of my issues, just to mask them."
• "The worst are the admin/reception staff. They simply do not care."
• "Sloppy and rude doctors... tried calling 12 times over two weeks and every time the line was busy."
• "A Dr shouted at me when I asked for help during a POTS episode and told me to 'stop catastrophising and to 'drink some water'."

Appointment Accessibility

Pros:

• "They always seem to care what your problem is and respond so quickly!"
• "Called to ask for an emergency appointments as cannot even move after 55 minutes of telephone waiting list, managed to get through for an appointment!!"
• "Always fantastic service from everyone at the surgery."
• "Dale was incredibly lovely and patient on the phone, I rang the gp following a referral from 111 and dale was able to help me in securing a telephone appointment on the day with the doctor."
• "The surgery got back to me less than 24 hours to offer an appointment for next day."
• "They have online appointments everyday for on the day bookings at 6 am and if you have further concerns their phone lines open at 8:30 am and they will always do their best to get you seen to or a phone call if it is urgent."
• "Never failed to speak to a doctor, nurse or get an appointment if urgent."

Cons:

• "It is now impossible to get an appointment with a doctor or if you do it's a phone call."
• "They never have appointments, they just tell you to call back the next day at 8.30."
• "I got turned away for being 10 minutes late for blood tests which were booked weeks ago."
• "After trying to make an appointment 6 times, including phone calls, online bookings, and going into the surgery 3 times, I still have been unable to get an appointment."
• "The appointment system requires you are available and or are able to call at a set time in the morning."
• "Almost impossible to get an appointment, the current online system is convoluted and difficult to navigate."
• "Terrible! Extremely hard to get an appointment."

Staff Attitude

Pros:

• "The lovely ladies who take bloods are also so very friendly and efficient!"
• "I think all the staff at this surgery should be applauded as they've been amazing throughout this horrible pandemic."
• "The receptionists very welcoming and the surgery is bright and pleasant to be in."
• "The staff are really friendly, they have a great system in place which is easy to access and to use."
• "Very understanding doctors, nurses and receptionists."
• "Great GP's, great pharmacist and great receptionists."
• "A collection of the most wonderful doctors and nurses I've ever known."

Cons:

• "I have been shamed, gaslit, shouted at and ignored."
• "I arrived, went through reception where nobody who saw me made any attempt to acknowledge my presence."
• "Worst GP ever."
• "Hopeless. The worst practise ever as far as their admin is concerned."
• "This place is now so, so poor. Sit on the phone line waiting for 20 mins only to be to be number one and then cut off, time and time again."
• "The worst doctors surgery I have ever experienced."
• "They are the worst Drs in Brighton. Do not care about patients or how they make them feel."