"Very disappointing - we had to wait 20 minutes for the food, ordered a jerk chicken burger and when it finally arrived the chicken in the burger was cold."
Service Quality
Pros:
"The coffee here is excellent. Service is good and the place is clean."
"Waitress looking after us was excellent. I Ordered soda bread toast with jam. Warm goodness was exactly what the doctor ordered."
"Pleasant staff, extremely enjoyable halloumi croissant and bean wraps, coffee and tea served nice and hot."
"I was at Jamaica Blue, yesterday, with my Son for lunch 😋. We both decided to have Eggs Bennadict, we were served by Rebecca."
"Food and service are always good at Jamaica Blue. We went today and had an issue with one of the dishes that we ordered and had to send back."
"Have been here many times, and each time the staff are unfailingly polite and friendly."
"I was not offered a choice of coffee cup sizes but was told that medium/ large was available."
"Nice breakfast on first visit, scrambled eggs on sour dough toast, on next visit 3 days ago, same breakfast wasn't anywhere as nice."
Cons:
"Appalling customer services from an appallingly ran business."
"Filthy restaurant, poor service and of course; awful coffee."
"The staff didn't bother to provide any help or service!!!!"
"I have been coming here for years. Today I experienced such poor customer service that it needs mentioning."
"I've never been spoken to so rudely. It was a busy Saturday, so understandable there would be a little wait."
"Coffee bitter came first while the table was dirty, had to ask to clean table then waited an hour for a breakfast that was terrible."
"Total shambles waited 45mins noticed customers getting up and speaking to staff,then leaving and telling us it was a long wait."
"Waited over 20 mins and couldn't get served. Not particularly busy as others got served before us."
Cleanliness and Hygiene
Pros:
"The coffee here is excellent. Service is good and the place is clean."
"Fast service,great food. However, it's lacking in cleanliness. We arrived just after opening and the floors were still dirty."
"Visited yesterday with my Mum, although it was very busy the entire team were positive and upbeat & did their best to give us the best service possible."
"Visited today. Coffee was good but service let’s it down. It seemed to take an age to serve some banana cake."
"Nice place good menu but my palate does reach as far as Blue Mountain Coffee. However the coffee is good and the food is fair."
"Social distancing worked really well, felt very safe and that everything had been done to ensure my safety."
"Quick shop at rushden lakes, thought we'd pop in for breakfast. Very limited choice, overpriced and pretentious."
"A friendly place to gradb a coffee and something to eat. Good variety of coffee, cakes and meals served by friendly staff."
Cons:
"I left a one star review because of cleanliness issues, quality of the coffee and general attitude of the staff."
"The tables outside were full of trays and dirty plates 🍽️😔."
"Table not cleaned down, some food dried on the edge, so clearly never thoroughly cleaned. Floor absolutely filthy around our table."
"Literally awful I’ve had a few nice meals here in the past when visiting. Not sure what’s happened since but today was the worst lunch I think I’ve ever had."
"Service a bit slow. Forgot milk to go with tea. Tea cups/saucer and pot filthy!!"
"We do love coffee here and usually whenever we go to Rushden Lakes shopping centre, we always go here."
"The absolute best coffee. They are not messing about. Great food but it's not Jamaican. Very young staff who could have a bit more customer service training."
"Waited over 20 mins and couldn't get served. Not particularly busy as others got served before us."