Portland Estate Agents Reviews Summary

Communication

Pros:

• "Highly recommended estate agents; clear and concise communication via different channels."
• "The team at Portland remained positive and helpful at every stage, often going 'the extra mile' to make sure that the transaction went as fast as possible."
• "They were very prompt with their communication and very professional too."
• "Communication was fast and reliable, we felt very comfortable and at ease with all of the details that needed sorting."
• "You receive regular emails, phone calls keeping you up to date every step of the way."
• "Andrew has been amazingly helpful, transparent and always gets back to me as quick as he can with replies to any questions I’ve had to ask."
• "Everyone who answered phone was always polite, nothing was too much trouble, messages were passed on, lovely people, very professional."

Cons:

• "Even after notifying the agency that I am no longer looking for a property I kept receiving SMS messages."
• "He just cut the conversation in the middle of my sentence."
• "I had to phone everyday for a week to find out the outcome."
• "Made an offer on a flat which was accepted. However, we had to request 3 times for the flat to be taken off the market as we had applied for the mortgage and the valuation took place."
• "On my first phone call I mentioned the reason for calling, I first got a sigh and then the person hanged up."
• "They openly bad mouth their competitors and can be very passive aggressive."
• "We booked a viewing for last week to which the agent didn't show up."

Professionalism

Pros:

• "The Service, communication and professionalism shown by Darren and his team at Portland estate agents was of a very high standard."
• "Everyone there is very friendly and absolutely more than happy to help."
• "Every member in the team is professional."
• "The team are all polite, efficient and great communicators."
• "Always available by phone or email no matter how minutia the question or need is."
• "Professional and friendly service. My first experience using an estate agent could not have gone any better."
• "They are really customer focused, they want their customers to be happy and they put all the efforts to make their customers happy."

Cons:

• "The sale itself was taking longer than required (purchaser) was extremely difficult to deal with."
• "Please avoid at all costs."
• "GDPR risk... Do not ask for personal details unless you are ready to enter a contractual private data and demonstrate your ability for ethical privacy and security."
• "To begin with, they recommended the same solicitor to both me (the seller) and the buyer... after exchanging contracts, they didn't even bother reply to my emails or even whatsapp messages."
• "I did not have a positive experience with this company and during a stressful period of moving back to London I was made to feel like an inconvenience."
• "I had a really negative experience with Portland they were very unprofessional and didn't make me feel like a valued customer."
• "I actually called the agency just now to ask again to be taken off the list and using the opportunity that I have someone on the phone I wanted to be helpful and explain to the rather unpleasant man that the way they are sending messages is not GDPR compliant."

Support and Care

Pros:

• "A special mention to Dani and Victoria for their great support, kindness and understanding."
• "Many thanks to Darren and his team for their great service and care throughout the whole sale process of our property."
• "They made the whole process way easier and they were there for us every time we had a question or any doubts."
• "Mohan and the team are excellent! They went above and beyond to ensure a smooth & stress-free process."
• "The team is small but very efficient and prepared to go the 'extra mile'."
• "Great team work from Portlands letting Dpt."
• "I've moved quite a lot around London and our experience with this estate agent was the best by a million miles."

Cons:

• "In the end we were gazumped which explains why they were dragging their heels."
• "The messages were being sent with a sender ID 'PortlandEA' saying at the end reply STOP to opt out - which doesn't work."
• "I asked them to help me remove some (small) items from my property (I live overseas) and I got no answer."
• "The reason I am giving 4/5 is that I think there is still room for improvement in how hands on they could be during the actual move in."