Foxtons Willesden Green Estate Agents Reviews Summary

Agent Performance

Pros:

• "Homayun Yavari was extremely professional, honest, accurate and reliable."
• "Anthony, knew what we were looking for and found us the right property and was always on hand to help the purchase go through smoothly and as quickly as possible."
• "Bel Green is an excellent agent."
• "Ashley Christmas has been very helpful in my property search!"
• "Ewa was helpful, polite and professional and really took the time and effort to understand exactly what we were looking for."
• "James Tarrant Robinson for going above and beyond to help us purchase our first property."
• "Sabrina Magrini...communicated frequently, showed up to the viewings on time and has even completed video calls as I am living abroad."

Cons:

• "We dealt with their lack of professionalism for 6 month and that was enough."
• "What a joke of a “property management company”."
• "Sad to have to write this but a worker named robert promised me he would email me over properties after a chat. Never did."
• "Unprofessional! Spoke to Dan/Dev Sandhu last week. He booked a valuation for Tuesday at 4pm. NO ONE TURNED UP!"
• "What an absolutely shambles of an operation ran by whomever is in charge."
• "No apology, no explanation."
• "Calls not returned. Voicemails not acted upon."

Customer Service

Pros:

• "Shereen has put so much effort and commitment in helping me find the right apartment, that I was in awe of her."
• "Have been searching for some time now due to very specific requirements. Soroush is very dedicated and really going out of his way to try and find me the perfect property and is very good at thinking out the box."
• "He advised us on how to proceed with the agreement and managed to get the letting process, including referencing, sorted in just a few days."
• "I am impressed and positively surprised by the professionalism, work ethics, dedication to work and attitude of Shereen from this branch."
• "Always really helpful and gentle."
• "She ensured that I understand everything and explained areas that I had a query on or wasn't sure about."
• "She is still only a phone call or email away if I need advice or help."

Cons:

• "The current tenant had been there just over a year and had already complained directly to me about Foxton's rental price valuation already being too high for a studio of only 20 square meters and had given notice to leave at the end of the fixed term."
• "The price on the website for the flat was £2400 PCM inclusive of all bills. When we contacted Foxtons, the price jumped on to be £3000 PCM overnight."
• "We raised the complaint through the process and dear Bruce Middleton forgot to let us know he was on annual leave."
• "Still waiting for a certain someone to make us “the number one priority to find a house” after her and her team screwed us over on an offer agreed."
• "We wanted to rent a flat but prices in Foxtons are a joke."
• "Shocking service! At 12pm I received a text confirmation of a viewing at 7pm which was booked in 3 days prior...the viewing was canceled 1 hour before I was due to see the property. No call to cancel, no manners."
• "After a quite few friends have told us about their horrible experiences with Foxtons today we have witnessed it first hand. Avoid at all costs. They simply don’t care."

Property Quality

Pros:

• "The flats looked even better in real than on the pictures I saw online."
• "We are now very happy in our new house."
• "Every single flat I visited was of outstanding quality."
• "I'm so happy to have found the perfect home to rent!"
• "Super professional and friendly and we are delighted with the place he found for us."
• "We'll definitely recommend Foxtons thanks to her!"
• "Rebecca... found us the exact property we were looking for."

Cons:

• "The kids bedroom's bed collapsed on night 2 of sleeping on this."
• "They promise us a clean property but they gave us a flat totally infested by cockroaches."
• "Then, we entered the flat which was in poor condition: not their fault apparently, the previous tenant didn’t let them access the flat and they couldn’t check the flat as an emergency cleaning was happening and the inventory as well."
• "Unbelievable experience. They promise us a clean property but they gave us a flat totally infested by cockroaches."
• "My property manager is Michael Babalola. I’ve moved into a property on the 1/11/22 with my 9 month old baby. The property wasn’t inspected and everything was broken."
• "Finally, we were imposed to leave before midday but still had to pay the full rent."
• "Tried for over 2 weeks to view a rental property and no one has yet come back to me."