Halfords Autocentre Charlton Reviews Summary

Customer Service

Pros:

• "Booked service at short notice. Friendly and knowledgeable staff."
• "Very helpful and efficient. Gave us lots of helpful advice and fitted our new tyres quickly and efficiently."
• "Staff know exactly how to deal with customers on a professional level."
• "The guys and girls here were amazing!"
• "Staff I dealt with - Steve and the MOT tester had strong customer service skills and were very knowledgeable and straightforward."
• "The staff were amazing, it’s freezing it was the end of the day but I was still greeted warmly we shared a few jokes."
• "Staff were friendly and did a great job!"

Cons:

• "Not offered much advice or recommendations."
• "Poor communication and worse service."
• "The receptionist was a little rude and blunt when talking to me."
• "The receptionist was unwelcoming, unhelpful."
• "Rude staff member who served me (Rachel) kept on pushing for sale telling lies and did not allow me to speak to anyone else."
• "The worst customer service I've ever experienced."
• "Very unprofessional, disorganised and poor customer service."

Pricing and Charges

Pros:

• "Booked car in to replace wiper blades and get MOT, second time have had MOT and overall cost including blades less than half what I would pay at my BMW dealership."
• "Price was good for MOT £29.99, services are discounted also."
• "The mechanics had them fixed in no time and the price was very reasonable."
• "They ordered the part and replaced it within 2 hours was cheap and cheaper than the actual shop."
• "Also the prices are cheaper then what my actual manufacturer offers which was a bonus."
• "The price was also reasonable at £35 for a standard MOT and I also got a £10 voucher to spend in the Halfords store when leaving."
• "Very easy for kwik fit and centres like this to be criticised but the fact is that in my experience they offer a fantastic service and a 29.99 MOT."

Cons:

• "Being quoted the replacement of both discs and pads at £622.45 that is more expensive than by Stephen James at £554?!"
• "This place is a rip off. Watch out!"
• "Do not go to this garage - a complete rip off!!"
• "Let alone they charged me £45 for windscreen wipers!?"
• "Got quoted £260 to replace lambda sensors after MOT, then when I brought the car in the following week the price suddenly went up to £400."
• "Went for MOT there and they told me I have to change both headlights and track rods all came to £965, the same day I went to independent mechanic and he did all for under £300!"
• "VERY MISLEADING and MONEY HUNGRY."

Quality of Service

Pros:

• "Went to get a front tyre changed - all very easy online - staff super friendly and very quick."
• "They explained clearly exactly what was wrong with my car, gave me cost effective advice and finance options and couldn’t do enough to help."
• "Kept me updated on progress throughout the day and could not fault the work carried out."
• "Just had 4 tyres and MOT done here, very friendly guys."
• "Had Mot & service done here, reasonably priced and kept informed of progress on vehicle."
• "Service was great and they managed my expectations well on when the car would be finished, kept me posted of delays and everything was completed to a good standard."
• "The work carried out by the technicians at the auto centre was great."

Cons:

• "This is a garage that will scam you blind given the chance and choose to use shady practices, even when they don't need to."
• "These people are crooks who don’t know what they are doing, DO NOT use them for anything to do with your brakes."
• "They either employing dougnuts or sausages to work on cars."
• "Nightmare. Took my car for simple repair, came back with damaging my car."
• "Second time we took our van to get fixed. First time they fixed the wrong wheel... got charged for it."
• "I noticed that the car was making a noise and the brakes were squeaking constantly."
• "The worst garage, went for aircon regas and the manager tried to sell me aircon pre inspection."