Splash Goodge Street Reviews Summary

Customer Service

Pros:

• "The customer service and care is great and you feel well catered to!"
• "The front of house staff always go out of their way to make you feel welcome, they remember who you are and treat you like family."
• "The receptionist was very welcoming and the hairdresser as well."
• "The service here is always exceptional!"
• "Splash Goodge Street Salon offers a highly professional service and its team couldn’t be more helpful and friendly!"
• "The staff is very friendly and professional."
• "Everyone was polite, everyone was speaking English fine."

Cons:

• "Absolutely awful. The receptionist was rude. The staff couldn't care any less if they tried."
• "The staff just did not care."
• "When I asked for a refund she refused to provide me with one depriving herself of any responsibility of what happened."
• "People I've encountered barely speaking English but that didn't stop them at yelling at each other."
• "The COVID-19 guidelines were not followed!"
• "Since the recent change in management, the atmosphere has completely changed and employees and customers all seem less happy."
• "The staff are incredibly arrogant, usually standing directly at the door smoking blocking entrance to the salon or chatting and completely ignoring the customers."

Quality of Haircut

Pros:

• "Very professional and took years off me!"
• "Fantastic little hair salon. Simona was very professional and when I said I wanted a 'David Lynch' hair cut she knew exactly what I meant."
• "The hairdresser was professional and did my hair exactly how i asked for."
• "Cheap, fast, good haircut."
• "Splash salons is an amazing place to get your hair cut! Value for money with amazing service!"
• "Definitely the best haircut for the price I’ve found in London – £20 for a wash & haircut (with a rough blow dry too) is unbeatable and I’m always left satisfied!"
• "Guilherme was fantastic and I got the best haircut in years."

Cons:

• "Worst haircut of my life. The woman literally hacked away at my hair and gave me a mullet."
• "Worst haircut of my life. Never again."
• "WORST manicure I have ever received. 5 out of 10 of my nails were bleeding."
• "All my hair cuts of late have been very disappointing."
• "This man does not know what a fade is, or what a 0.5 is, or what a haircut is for that matter."
• "Worst haircut I’ve ever had- wish I had read the reviews first."
• "The haircut I had from Carlos was probably one of the worst in my life."

Salon Environment

Pros:

• "Splash Goodge Street is in small premises, the stairs down to beauty are steep, and they have really packed in the treatment desks so it does feel a little bit cramped."
• "It’s very LGBTQ+ friendly."
• "The place is stylish and well equipped and my facial was excellent and indeed I did come out feeling radiant!"
• "Good unisex salon for hair and beauty treatments at reasonable prices. International and friendly staff."
• "Nice place. Highly recommended."
• "Its very well designed inside the salon."
• "I love visiting the Firzrovia branch and ask to have an haircut with Simona."

Cons:

• "Dirty, cheap, stinks like bin and rude staff!"
• "Avoid this place like a plague. Unprofessional and marketing services they are not equipped for."
• "Honestly the WORST experience ever. Dirty environment with not hospitality (even the seating was poor)! Should be closed down."
• "The salon was empty, yet the staff were unfriendly and looked at me like I'd disturbed their important conversation."
• "Instead it's now a dirty looking salon, playing horrific club music."
• "This place is a charity... you offer your head for training new people to the business. Plus you pay for this..."
• "One of the worst exp ever. I went for 1hr massage. THE ENVIRONMENT The massage started with very loud music which went on and off several times."

Value for Money

Pros:

• "I just had my hair dyed and a Moroccan oil hair treatment and a blow dry for a very reasonable £60."
• "A rare gem for unrivalled prices in Central London."
• "They have great customer service! Atmosphere is awesome - they are brilliant at their job."
• "It’s good value for money and the barbers seem to know what they are doing."
• "Definitely cutting my hair only with him from now on!"
• "Won’t go anywhere else after going here! I go every 6 weeks and every person that works here does a wonderful job and recommends I use products that work for my hair in between cuts."
• "For affordable prices. And loyalty rewards for regular customers."

Cons:

• "Cheap but bad cut."
• "You can spend an extra £5 elsewhere and get a much better cut."
• "In short, I will never go here and really encourage anyone reading this to read other reviews before risking a month of your life at this place."
• "There’s a reason it’s £10. Never again - DONT RISK IT!"
• "Overall I guess you get what you pay for."
• "I actually would feel better throw £20 away on the street than visiting this place."
• "I got what I paid for - 12 pounds for a quick (less than 10 mins total) men's haircut including wash."