"I am a regular customer for over 8 years. Mahi is an excellent professional that always makes my eyebrows looks beautiful."
"Everytime I visited London, I have my hair done here, my blowdry is the best, the staff are friendly too and experienced."
"The staff are friendly and the service is quick and efficient."
"I have been attending this salon for almost 2 years to have my eye brows threaded. They offer good health advice - traditional and organic."
Cons:
"Wrong colour and rude customer service! The boss has been very rude recently."
"My worst threading experience. Very painful and doesn’t even have the courtesy to brush the removed hair off face."
"Rude staff, speaking only in their language while serving customers."
"The picture says it all: overpriced and rude staff."
"POOR POOR SERVICE AND VERY RUDE OWNER! She laughed in front of all clients and made me feel a stupid."
"Customer service is non-existent.... Lady that done my nails was very rude and impolite doesn't like flaws to be pointed out."
"Walked in to get my brows done no one even turned to look at me to serve me."
"If using this salon be prepared to be misguided and treated. There is NO NO hygiene with the equipment used."
Hygiene and Safety
Pros:
"This place is always great to get your eye brows threaded. The staff are friendly and the service is quick and efficient."
Cons:
"I was going to do my toes but ended up changing my mind as the hygiene is poor in the shop."
"I went into the shop for a Shellac and came out with nail fungus!"
"Unhygenic, nail file dust everywhere, the workers are very rude."
"Very poor hygiene they don't clean up after clients and they don't even provide hand soap to wash your hands."
"It is such a shame because it damages the brand reputation of the hairdresser that work there sharing the same space. Bad, bad experience, terrible customer service."
"There is NO NO hygiene with the equipment used if they use the same wax stick on everyone until it breaks."
"Very unhygienic tools used for your pedicure. I could see someone's skin previously sitting in the pedicure tools."
"Incredibly dirty place, nail file dust everywhere, makeshift chairs, cramming clients next to each other."
Quality of Service
Pros:
"Nails are good can’t complain but staff are ridiculously rude!"
"Then for waxing I just go there cos they are quick and very professional and also the price is very good."
"This place is always busy, full of clients, and they always ask me if I want a bottle of water, tea, or coffee. (On the house!)"
Cons:
"The beautician refused to give my money back or to fix my nails."
"I went to have my eyebrows done and the lady was very rude even in her manner of handling my face."
"TERRIBLE. Omg my eyebrows are so bad. No shape no cutting the hairs at the front."
"Did my nails there the old lady is very rude and disrespectful she showed the same design she agreed for £45."
"These are my nails after one day. She took £25 for shalac manicure and this is the result."
"Refused to do the nail art I wanted saying the shop was 'too busy'."
"The picture says it all: overpriced and rude staff came here for infills and in the light, they looked thick and messy."
"The lady who did my eye brows terribly didn't know what she was doing."
Price Transparency and Fairness
Pros:
"For £4.50, an excellent job each time plus near to my home why should I complain?"
Cons:
"She said £35 but then before applying the nail varnish on she said the work was a lot so asked for £40."
"5 mins ago it was £62 then later £63. They are racists."
"The boss has been very rude recently but she's ever so nice to new customers."
"I gave one star, but you didn't even deserve it, a very bad experience, it takes money for nothing."
"You can only pay cash, which looks very weird to me."
"Shellac Nail chipped after a day and a half. When I went to get it redone the lady who runs the nail bar was beyond rude."
"Once you complain about what they have done wrong they don't even apologise acting like they don't understand what you're saying."
"I have to admit it’s really cheap, I paid £20 for wash and cut. However, you get what you pay for thus don’t go there if you want to cut your hair straight."