No1 Hair and Beauty Reviews Summary

Customer Service

Pros:

• "A reliable local hair and beauty salon where you can usually get an appointment quickly during the week."
• "The staff were really helpful in accommodating my last minute booking."
• "Very friendly and happy staff."
• "The staff are the best! Professional, polite and welcoming."
• "Staff were very friendly and welcoming."
• "Staff is friendly and welcoming."
• "Polite and friendly staff. Really good experience."

Cons:

• "Very bad customer service, communication skills.. they probably already have enough clients and do not care about new ones."
• "Really pathetic won't ever suggest them to anyone Cheveau 2000 is way better than this."
• "Staff does not speak good English hard to communicate when needed."
• "They spoke only amongst themselves in Polish whilst glaring at my treatment which made me feel very uncomfortable."
• "They then got very aggressive when I said I didn't want to pay more than was agreed."
• "They can become rude if u ask something they dont want to give basic info on products used and show zero customer care and become aggressive."
• "Worse customer service I have ever experienced. The Lady who did my nails, Veronica, was extremely unpleasant."

Quality of Service

Pros:

• "The best manicures I've had."
• "Brilliant wash, cut and blow dry. It was fast, cheap and to an extremely high standard."
• "I had a shellac pedicure and a shellac manicure and found both treatments great."
• "Amazing service! :)) It's the first time I've done a public review and I'm so happy to say that it's the best salon I've discovered in the last few years."
• "I absolutely love my hair!"
• "The lady that did my nails did an amazing job!!! She's an artist!"
• "I was thoroughly impressed with her attention to detail."

Cons:

• "Below average ambience and cleanliness could be potentially ignored, however, gel manicure was horrible."
• "I asked her to clean the ends of my hair and she cut them very short."
• "The hair today looks kind of Gray on light and I'm not happy at all of the result."
• "Sorry but charging £29 for the worse than at home job - horrendous."
• "ABSURD PRICES! £20 for acrylic removal and half of it is still on."
• "This salon is a joke. I had the worst experience ever the guy literally destroyed my hair."
• "Nails that she did for me were so THICK and they did not respect at all the almond shape."

Value for Money

Pros:

• "And above all the prices are very affordable!"
• "Prices are competitive with their neighbours."
• "The prices are very competitive."
• "Best salon on the area for a quick remake. Basic choice of colouring: one colour or classic highlights but at very reasonable prices."
• "If you want the best quality for affordable prices, this is your salon!"
• "I would definitely recommend this place, prices are more than fair, and girls are doing great job!"
• "Been coming to this salon every month since 2015 and it never disappoints."

Cons:

• "ABSURD PRICES! £20 for acrylic removal and half of it is still on."
• "They then got very aggressive when I said I didn't want to pay more than was agreed."
• "Sorry but charging £29 for the worse than at home job - horrendous."
• "An absolute joke of a place and didn’t tell me the additional cost until the end."
• "Conned me into paying more after I had already paid the price on treatwell."
• "The pedicure was good so was the gel at first, but five days later in the USA the gel was obviously fading."
• "They ruined my daughter's hair at almost £100 then refused responsibility."

Professionalism

Pros:

• "She is so professional and efficient."
• "Clean, organized and 100% helpful and professional staff."
• "Daniel was a professional hairdresser."
• "The owner is so kind to you. The staff is amazing."
• "Daniel is a perfectionist and extremely professional."
• "I am really impressed by the hairdresser Olgica and nail technician Veronica! They are the best!"
• "Nadia was amazing, I went really nervous as it was the first time that someone different was doing my eyebrows."

Cons:

• "Very dirty and unprofessional."
• "They aren't real hairdressers."
• "Destroyed my hair with the blowdry."
• "She was so rough with the nail file drill on my nails that I felt my skin under the nails BURNING, also on my cuticles that they were like bleeding!"
• "A highly unethical and unprofessional place--don't go here...please."
• "Absolutely disrespectful and unprofessional behaviour on the hairdresser's behalf."
• "Worse customer service I have ever experienced. The Lady who did my nails, Veronica, was extremely unpleasant."

Booking and Communication

Pros:

• "The staff were really helpful in accommodating my last minute booking."
• "Made a booking the night before and had a great experience."
• "Great salon – they accepted my booking at quite short notice, were very friendly and welcoming, and the stylist did a fantastic job on my hair."
• "Online booking was smooth and very easy."
• "I'm always greeted warmly and seen too quickly!"
• "I recommend NO1! It's a place where I can enjoy a few hours to get relaxed and be spoiled!"
• "I am above happy! Excellent service and always I am leaving with a big smile from the salon without crying later!"

Cons:

• "Staff does not speak good English hard to communicate when needed."
• "Then the guy on the phone took my details and booked the appointment with me on the phone. He told me about the online voucher so I printed it. I went for my appointment and when I got there they said they had no record of me or my appointment."
• "I made a mistake with the booking and I didn't get any support."
• "NEVER AGAIN! SHE RUINED ME AND MY FRIENDS HAIR COMPLETELY AND FOUND IT RUDE HOW THEY ALL SPOKE IN THEIR LANGUAGE TO EACH OTHER ABOUT US!"
• "Had a horrible experience just trying to book an appointment."
• "Scam of a business and will never return."
• "The place was filthy, dust and hair all over the nail station and seats."