London Ladies Hair & Beauty Clinic Reviews Summary

Customer Service

Pros:

• "The owner was so friendly and caring, my three treatments were amazing...I really loved my facial and back massage, they were very professional."
• "Farah is really quick at her work, very professional and for such reasonable prices too."
• "Farah is amazing, she is tentative, friendly and very professional."
• "Farah was so lovely, caring and she really knows what she is doing and she gave me the best massage."
• "Both ladies were very friendly and went out of their way to make sure we were comfortable and happy."
• "Farah was very friendly and professional."
• "Friendly, polite and welcoming staff."

Cons:

• "WORST CUSTOMER SERVICE I'VE EVER HAD."
• "The owner, Farah however, was the most rudest person I’ve ever met!"
• "Farah manipulated me into paying extra costs and did not respect the terms of my Wowcher."
• "Please don't bother. You will be hassled by constant upselling and demands to pay extra for parts of the treatment that should be included."
• "Farah was rude all the way and insisted that the girl would paint her nails in red, not giving her a choice of colour."
• "Really bad experience and poor communication."
• "Her customer service wasn't good! Will not be visiting again as it wasn't a relaxing day out..."

Hygiene

Pros:

• "All products are organic and all smell amazing - my face feels fresh and incredibly soft."
• "I am happy with the hygiene and safety standards in the salon."

Cons:

• "The salon is also really unclean."
• "The hygiene of the shop is disgusting, so dirty! Completely different to what the photos looked like on wowcher."
• "The shop is filthy with dirty floors & the towels stink."
• "So unhygienic. Asked me to dip my feet into the container, without even cleaning my feet."
• "She didn't wear gloves, I'm unsure if the wax was clean as it was already standing in the pot."
• "Farah didn’t wear a mask or gloves. I have had a dirty towels for my massage."
• "The ‘clinic’ is unclean and unhygienic."

Professionalism

Pros:

• "Great experience with Farah she was kind and professional treat my hair wonderfully. I had my Brazilian blow dry done and remove my hair extension."
• "The salon is very nice, and Farah is not only a lovely person but also a great professional and a master of her craft."
• "Farah really gives more than 100% to her client and is so thorough and detailed in her work."
• "Farah did an excellent job and I love the shape and colour of my lips."
• "Service was very professional, customer friendly, and I was made to feel at ease."
• "Very professional hairdresser, did a keratin treatment, she (FARAH) has many years of experience which was obvious."
• "Friendly professional lady who knows her trade."

Cons:

• "The massage therapist had no recognised qualification and was unprofessional."
• "She stayed on the phone during the wax and was really unprofessional rushing me through."
• "The lady who always answers the call, is VERY RUDE."
• "Lady was chaotic and made the entire experience stressful."
• "I would strongly discourage anyone from having a massage at this salon with rude and poorly qualified staff."
• "The lady took scissors to my hair completely randomly."
• "She arrived late offered no advice and charged more than quoted."

Value for Money

Pros:

• "She gave me an equivalent if not better service, at a much cheaper price, than any other salon I had been too in the highstreet."
• "I was very happy with the way she did my hair and also with the price."
• "The prices are all very reasonable."
• "Considering the price was much cheaper than other hairdressers I found nearby this was great value for money and would come again."
• "I feel I got a first class result for a very competitive price."
• "I had protein professional keratin treatment I was very happy with the treatment."
• "I definitely recommend this place and I will continue going for my weekly massages and occasional hair appointments and it is very good value for money."

Cons:

• "Don’t waste your time and money."
• "Had a Brazilian Blow Dry at London Ladies that was a waste of my time and money."
• "Late surcharge (20 mins). Long hair surcharge. Thick hair surcharge. Re booking surcharge. All costing more than the service itself."
• "I spent £10 to get there and got back, and 3 hours from my free time."
• "I would never pay £135.24 for this treatment (the price it was before the offer). This is a joke, It's just not worth it £29.99 either."
• "The owner will surcharge you massively to make up for the rate they charge her."
• "Waste of money and time! If I could give minus starts I would."