Discount Flooring Depot Reviews Summary

Customer Service

Pros:

• "Website easy to navigate and place an order. Stocking issue with an item which was rectified quickly and efficiently beyond my expectations. Customer service five stars."
• "Really good customer service, talked to them on the phone and everything was resolved and booked quickly."
• "Genuinely helpful staff. They allowed us to browse without being hassled but after asking for advice from struggling to pick a kitchen floor, they helped us pair styles together that were in our budget."
• "Helpful and responsive throughout my dealings with them."
• "The customer service was fantastic. I had 1 damaged pack and they replaced it within 48hrs with no quibbles at all."
• "Customer service is excellent, after ordering my LVT flooring they didn't deliver until I needed it and then delivered exactly as agreed."
• "The customer service from Kellie and dean was 5 star."

Cons:

• "Bad experience, poor customer service and not reliable at all!"
• "AVOID AVOID AVOID this company. customer service is shocking and i am hugely disappointed in the way this matter has been handled."
• "Very poor customer services, sending extra packs back will cost £75, can't even take them back myself all the way to Glasgow."
• "The customer service team are an absolute joke."
• "The most terrible customer service I've ever received."
• "Terrible company, paid for delivery on set day. The courier never arrived and they want to recharge you for not being in when they deliver a day later."
• "I can honestly say that the after sales service for this company is the worst I have ever come across in all my life."

Product Quality

Pros:

• "Extremely happy with the product, looks great and much cheaper than alternative retailers."
• "We love our new bathroom flooring. It’s classic and comfy to walk on."
• "The laminate itself is nice and straightforward to lay."
• "The flooring is really good quality and looks really good now its laid."
• "This product is really good quality, so much better than we were expecting for the price."
• "The flooring is top quality and we also received free underlay which again is amazing quality."
• "The quality is fantastic for the price."

Cons:

• "Unfortunately a few months later we have discovered that we have some ‘discolouration’ occurring in some areas."
• "CLEARLY NOT HARD WEARING this flooring has not been down 6 months and is all scratched in places."
• "The colour has faded a little but that's to be expected."
• "A week later we discovered a small spillage which caused swellage, and elsewhere, the floor has chipped very easily."
• "It seems that the boards were too large and the joining system not strong enough for the size of board."
• "Only fit for firewood. The quality of the flooring is substandard."
• "Poor Quality so upset. Initially I was really happy but a year after It is as though the engineered wood have been coated with think coat of very cheap paint. They have chipped discoloured."

Delivery Service

Pros:

• "The delivery guy was a really nice guy and really helpful."
• "Quick order dispatch and delivery as agreed."
• "Delivered with a call from driver to inform me of when he would arrive."
• "The order arrived on the date stipulated."
• "Delivery was booked by the day and delivery was on time."
• "The delivery was on time and driver even pulled up drive to my garage door and even offered advice on if I found any damages or issues."
• "Flooring arrived on time and as advertised in perfect condition."

Cons:

• "Unfortunately can't rely on the delivery times advertised, ordered some laminate and received an e-mail saying it would be delayed by 10 days."
• "However the postage is a lot even though we only ordered two packs."
• "It also arrived on a pallet which was really unnecessary."
• "The delivery was terrible, i had to drive 2km to collect from the courier because they were unable to get through via the route they had chosen."
• "Instead its been dropped on my drive in the rain no phonecall nobody checked it."
• "The delivery service is also a let down as cost £29.99 and the delivery slot is 8.00am to 6.30pm and they do not send a message advising a rough time."
• "Laminate and underflooring were damaged by courier."