Arnold Clark Salford Fiat / Abarth / MG Reviews Summary

Customer Service

Pros:

• "Imogen was amazing helped me through the whole process from booking the appointment this morning and handing the car over this afternoon."
• "Emily Sivins provided exceptional assistance in exchanging my present vehicle for a new one."
• "We had a great experience with the team at Salford, and I would like to thank Adam Senior in particular for his help."
• "I have not one bad thing to say about the service I received off Adam, he’s been brilliant and I would highly recommend him to anyone who’s looking for a new car."
• "The service I have received from this branch & specifically Adam Senior has been absolutely amazing!"
• "Luis was absolutely amazing from start to finish getting us a good deal and was a lovely man, easy to talk to and was very clear, open & honest about the whole process."
• "I received an outstanding service from Mohammed and Tyneshia when collecting my car."

Cons:

• "Total shambles I would never buy a car from them again expensive lesson learnt."
• "I would never recommend using this service department, horrendous customer service and has now left me in a difficult situation."
• "Please please please avoid Arnold clark."
• "This is one of the worst company to get an agreement, very unprofessional also some of the staff are so rude."
• "Very disappointed and I would not recommend using the company for anything."
• "Feel very let down by a company that I thought put the customer first."
• "Disgusting customer service. Rang them 3 times. Now been waiting for 3 weeks for a call back for a repair."

Vehicle Quality

Pros:

• "They even allowed me to unveil it to see how beautiful it looked."
• "Bough a lovely Toyota Yaris. Just what I wanted. Very happy with the quality of the vehicle and their customer service."
• "Can’t thank Adam the Car Purchaser enough for a quick, easy and overall excellent transaction in the sale of my car. I was offered a good price too which obviously made it that little bit sweeter!"
• "Picked up our little Fifi today. Great service all the way through from the team at Glasgow to the team in Manchester on collection."
• "Freshly polished and looked brand new!"
• "Had a great experience from Adam senior, chose my car, was on the phone anytime I called and had plenty of time for any questions I had, the car itself is in great condition."
• "She ended up with a nice little Fiat 500 what she loves."

Cons:

• "The car leaked water into the foot well which was caused by a blocked drain under the bonnet."
• "The final straw was the ad blue tank failing and a gearbox issue."
• "Currently still left with a faulty and very very dangerous vehicle with the company taking no responsibility or actions to try and resolve it."
• "The clutch was slipping and was booked in for an air conditioning compressor as there was a whining and whirling noise."
• "In these 10 months the car had been in the garage numerous times and had an air flow meter replaced, under tray, Ploy V belt, seat mechanism which had to go to Citroen, the fan blower stopped work for two weeks but then started working again."
• "After only having my car a very short time it has needed to go back twice for work to be done."
• "The clutch kept getting stuck and I was finding it very difficult to get into gear."

Facilities & Services

Pros:

• "Quick, friendly and professional service."
• "Great friendly service from Adam. We visited quite a few car dealerships before we sold our car and this was the best service we received."
• "Highly recommend. From start to finish the service has been impeccable."
• "Really smooth handover. The click and collect service was really efficient."
• "Booked a service and MOT using the app."
• "Fantastic service from Adam Senior on click & collect!"
• "Arnold Clark Salford has absolutely brilliant customer service."

Cons:

• "I heard lots of people collecting being told their car was washed, so was a bit disappointed."
• "Expected the car to be washed, but it wasn't."
• "No one on the desk when I arrived for my service and MOT."
• "On arrival, wasn't entirely sure where to go, not sign posted very well."
• "Great service selling the car, and the extended warranty. Not so good when they tell you the warranty doesn't cover the boot lock!"
• "Coffee machine was broken, I was there for 2.5hrs so I was glad I'd taken a bottle of water."
• "Really bad customer service. When buy my car they were all ready to help. Since I've bought my car in February the satnav has not worked."