X1 Lettings Reviews Summary

Maintenance and Repairs

Pros:

• "The property management support and maintenance departments are top-notch and always quick to respond to any issues."

Cons:

• "During the tenancy, the issue got worse, to the point of mushrooms growing on the shower floor."
• "Every property in the building has windows that don't open, causing breathing difficulties and heavily disrupted sleep."
• "The majority of the employees we have been in contact with are poorly managed unprofessional and rude."
• "If a doctor diagnosed me with cancer and I asked how long I had left to live and they replied as long as it takes x1 to reply to an email."
• "The worse letting agency to rent from. At the start of our tenancy, there was a mould/damp issue in the main bathroom. It was never resolved."

Customer Service and Communication

Pros:

• "I rented with X1 Lettings for two years. Thanks to my new tenancy care manager Miss Cherie Mak. She gave me helpful advice and a lot of support."
• "Very professional and supportive, always helpful and response time is very quick."

Cons:

• "The most unfortunate encounter with a letting agent in UK. I would NEVER recommend X1 lettings to any landlord for property management."
• "Terrible customer service, don’t want to hear feedback or criticism, they just hang up."
• "Avoid at all costs. Took a 3 hours train journey for a viewing as it was needed in order to rent but was cancelled at last minute."
• "No one responds to their emails, you call them to try and book a viewing and they say the property manager is not in or on their break."
• "Awful service! Please do not use this estate agents."

Overall Rental Experience

Pros:

• "My experience with Natasha and Michelle Ashton has been incredible. They have offered superb customer service every step of the way and have been very efficient."

Cons:

• "The worst letting agent experience ever!!!! Trying to get my deposit back, they will not proceed your deposit repayment proactively until you contact them."
• "The building will not be maintained. They will let themselves into your apartment without notice or permission."
• "Stay far away - I promise you will not have a positive experience."
• "If could give then 0 star I would do it. Worst customer service in my life, they hire outside companies to give tickets inside the building parking and not help you to cancel the fine."
• "AVOID AT ALL COSTS The building maintenance is very poor."