O-Tokuda Reviews Summary

Price

Pros:

• "Good value for money."
• "Happy with the price I pay and what I get for it."
• "It costs £25 per head. That is a reasonable price in Chesterfield town centre."

Cons:

• "Drinks were a little expensive."
• "Very expensive for what you get."
• "We ordered a pint of larger and a coke (small bottle) which was ridiculously over priced nearly £8 for the two."
• "Only reason I've given it a 4 not 5 star is it can get a little expensive if you take a family of four."
• "Sadly with the price increase for vegan/vegetarian it’s not really worth it."
• "The food is good but I find the price point to be a bit too high for what it is."
• "The price has gone up twice in 18 months."

Service

Pros:

• "Staff friendly, food served in good time, restaurant appeared clean."
• "The staff and owners are such nice attentive people and I recommend to everyone."
• "The staff are very friendly and helpful."
• "Staff are very friendly and knowledgeable of their menu."
• "Staff were lovely."
• "Very very kind waiter and waitresses."
• "Staff are friendly and welcoming."

Cons:

• "Service was okay a bit slow on the drinks but understandable due to it being quite busy."
• "Last night's service was terrible! The young non English speaking trainee was awful and so rude!"
• "Service was slow and erratic."
• "However the food was poor and the service was dire."
• "The service was poor, our waitress barely came over and eventually took so long to serve us that the other waitress ended up serving us instead."
• "They were busy when we went in but for some reason they only have 1 person that takes the orders from customers so you could well be sat 20+ minutes waiting for them after you've finished to order again."
• "Staff often distracted at evenings esp weekends as they are taking delivery orders and phone calls etc too."

Food Quality

Pros:

• "From your starters, all the way to the last belly-bursting bite, is a pleasure to receive."
• "Most of the food I tried here was excellent and all well presented."
• "Easily some of the best food I've ever had as me and my SO are always talking about when we will next be coming for more food."
• "Their oriental dishes are good surprisingly. Char Siu is similar to HK taste."
• "Food was amazing. Far from greesy buffet food."
• "The food is always spot on every time I've been and it's always a good serving."
• "Food always came out hot and the sushi was beautiful and tasted so fresh."

Cons:

• "The cocktails were horrible the toilets smelt terribly you could smell them before you got in them."
• "Nothing fresh, everything obviously frozen, from the gyozas to the salt and pepper fish."
• "Teriyaki beef with egg fried rice was bland and chewy."
• "The food was just about ok but tasted like it had little in the way of nutritional value, just processed meats, salt, sugar and garlic."
• "The ‘fish’ on the sushi was tough and chewy."
• "The chicken tasted really dry."
• "Ordered Korean chicken starter was nice, had the prawn tempura was oily and not nice tasting."

Ambiance & Decor

Pros:

• "The decor is beautiful and fits the Japanese theme."
• "The decor give for an authentic Japanese experience."
• "Beautiful little gem of a restaurant. Small so it's not over crowded and you can hear each other talk."
• "The building feels much more spacious and even more beautifully decorated."
• "The decor is nice, clean and keeping of its origins."
• "Great authentic Japanese experience."
• "Nice little Japanese fusion restaurant, friendly staff, warm and inviting atmosphere, very accommodating."

Cons:

• "Small restaurant, no frills or fancy decor."
• "Laminated menu, covered in someone else's sticky food residue is quite off putting."
• "The place could be a little more inviting."
• "Because there are no windows, the ventilation was very poor."
• "The place is not clean, sat near the fish pond and it smelt dreadful."
• "Décor may be basic, but it's the food you're there for."
• "The atmosphere is a bit canteen like and noisy but cosy too."

Accessibility & Accommodation

Pros:

• "O-tokuda is fairly wheelchair friendly, you have to go through the back entrance where the kitchens are to be able to enter."
• "Birthday person eats free providing they have a party of 8."

Cons:

• "Charged a 12yo a full adult’s fare which didn’t seem right."
• "Don't be put off by the alleyway entrance."
• "Left without paying (Manager agreed)"