That Special Day Bridal Reviews Summary

Category: Bridal shop

Address: 2 Baird Rd, Kirkton Campus, Livingston EH54 7AZ, United Kingdom

Phone: +441506815561

Rating: 4.9
based on 458 reviews.

Customer Service

Pros:

  • "Lauren has been great throughout the whole process."
  • "They made me feel so at ease and seemed genuinely as excited as I was about choosing my dress."
  • "Megan couldn't be any more helpful, I told her what I wanted and she brought it to me, and it was perfect!!"
  • "Amy in particular was absolutely phenomenal. Went over and beyond what you expect from a company."
  • "Our bridal consultant Emma was extremely helpful and so kind and friendly, whoever gets her next is so lucky."
  • "Aimee was amazing with helping us choose dresses and giving us recommendations."
  • "Emma was very chatty, welcoming and friendly. We all had a lovely day."
  • "Amazing experience with Aimee our consultant. Dresses we chose were exactly what I pictured and described."

Cons:

  • "The dresses to try on were all in a poor state."
  • "The staff were not helpful, having a variety of different bridesmaids sizes the assistant gave us 0 help in finding dresses that would suit."
  • "I would NOT recommend buying bridesmaid dresses from here! Dresses came and they are all completely wrong sized."

Dress Selection and Quality

Pros:

  • "The dresses all fitted the girls so well and they all only needed minor alterations on the shoulders/waists."
  • "The dress is really something special ❤️"
  • "Exactly one year ago today I said yes to my dream dress."
  • "We had an appointment today with Aimee to find my wedding dress and bridesmaid dresses. It was such an amazing experience and I felt so special the whole time."
  • "Dresses made to order. So many beautiful choices for brides and bridesmaids at very reasonable prices to suite all budgets."
  • "I went dress shopping for my bridesmaids on Saturday (23rd October) and we said yes to the dresses! Our consultant was Claire, she was excellent and so patient with me."
  • "Absolutely incredible experience at That Special Day Bridal today."
  • "I had the most wonderful experience today! My first try on of dresses with my bridesmaids and I fell in love!!!!!!!"

Cons:

  • "We were happy to go for different styles but couldn’t get a single dress that anybody felt comfortable in."
  • "Dresses came and they are all completely wrong sized. We were told they aren't made to size after this."
  • "I picked my 3 dresses but did tell my consultant Pamela that I was struggling to select. She offered no help and just said she'd give me more time to look and come back."

Thanks! Your review is awaiting moderation.