"Dawn and the team made a deeply difficult time that much easier."
"Karen was so very kind to me when I was so upset."
"Dawn and Karen at Willow View were a shining beacon of kindness, compassion, and professionalism."
"Dawn was so amazing when we arrived. Her empathy and caring nature towards us and Trev was so lovely."
"Karen explained everything she would be doing with our beautiful boy and gave us prints of his paws and even a clipping of his fur to treasure."
"I can't recommend them enough, Karen is amazing & the service she provides is so heart-warming."
"Karen offered free support and advice and answered any questions that I had."
Cons:
"Bought a cat for 9:45, waited and eventually rang the doorbell some lady answered and said we don’t open until 10."
Same-Day Service
Pros:
"I was pleasantly surprised that they provided Snowy's ashes on the same day."
"You are a real trooper running the business and the farm too."
"I had the opportunity to collect him the same day."
"Karen returned his ashes to me just a few hours later so he was back at home quickly."
"We were able to collect Bella's ashes the same day and they were beautifully presented."
"She couldn't have been more compassionate and understanding and she treated Bella with dignity and respect."
"We had our beloved Jack Russell back home in a beautiful urn on the same day."
"My son and his husband had a beautiful Frenchie called Bimini and she passed today. 2 and a half hours later I collected our Bimini safely now in a beautiful urn."
Cons:
-
Attention to Detail
Pros:
"One particularly touching gesture was the a paw print and fur of Snowy, a small yet cherished keepsake."
"I got a certificate, multiple paw prints, a clipping of his fur, a beautiful card, and the loveliest poem that really meant a lot."
"They added extra touches and allowed us to be with our cat one last time."
"Her compassion made an awful time bearable, and gave Diesel the dignity he deserved."
"Their attention to detail and their excellent personal skills are second to none."
"The paw prints you did for my children are so special and they all love them."
"The items were wonderful and they included fur clippings and multiple footprints as well as a small jar with a small amount of ash in."
"We were able to take a cut of her fur and have some paw prints done. All of this was done so carefully and thoughtfully by Karen."
Cons:
-
Overall Experience
Pros:
"The place was so calm and peaceful and both women really went out of their way to help us."
"I remain heartbroken but it was reassuring to me that Diesel's final moments were peaceful."
"The comfort and peace I feel now is immeasurable."
"The setting is lovely and we weren't rushed."
"I would highly recommend Willow View for their compassionate and personal service."
"The care, understanding and attention to detail I and my dog received from Karen was amazing."
"The whole process of dealing with losing him was made so much easier because we chose Willow View."
"Karen is compassionate and caring and we had our boy back home the same day."