Walsall Manor Hospital Reviews Summary

Staff Attitude

Pros:

• "The whole team we had contact with were so caring and professional."
• "Staff are so helpful and attend to all needs."
• "all nurses looked after me were fantastic they couldn't do enough for you."
• "Every one were amazing, caring and helpful, have full praise from start to finish."
• "The care I got was second to none. Everyone was very kind and professional."
• "Hardworking nursing staff presented themselves in a friendly, cheerful manner."
• "Everyone from the receptionists,nurses,nursing assistants and doctors were pleasant to deal with and very helpful."

Cons:

• "DIRTY! slow and and rude staff. I hope I never have to go here again."
• "The staff do not care all they are bothered about is how many people are by the bed with the patient."
• "The nurse seem to have a go at us for bringing the baby to hospital."
• "They do not really know what are they doing over there."
• "The secretary for the ENT department is absolutely vile to patients."
• "The nurses have been rude and disrespectful."
• "Staff are ridiculously rude and I don’t think these guys understand the meaning of urgent."

Facility Quality

Pros:

• "I have been visiting this hospital for 35 years now and have always received excellent care within the old building and the new."
• "Had a colonoscopy today under sedation. The team were lovely, I was very nervous and all team members put me at ease."
• "Doctors, nurses plus staff were excellent. Good catering facilities for refreshments. Plenty toilets to use and spotlessly clean."
• "He rates it the best hospital easily. Cleanliness and fantastic doctors and nurses."
• "Great fantastic hospital with great doctors and nurses parking right by the front door with ease into the hospital."
• "It's a great hospital and has been extensively renovated with the addition of a brand-new, more spacious, and I think a better waiting room."
• "The hospital is very clean, well run and well staffed."

Cons:

• "This unit is understaffed, over used and not fit for purpose."
• "This hospitals A&E is by far the worse in UK."
• "Terrible hospital which is a shame because it used to be one of the best."
• "If I could give zero stars I would. Ward 2 at the Manor Hospital was a disgrace."
• "One of the worse hospitals ever."
• "The place needs knocking down and building up from the bottom."
• "Especially because of how messy the corridors and waiting rooms were. Rubbish all over the floor."

Patient Care

Pros:

• "The staff took care of me as soon as I got there."
• "My elderly mother was admitted to this hospital on Saturday. I can only say that her treatment was first class."
• "I just want to publicly say a massive thank you to Ward 14 at Walsall Healthcare NHS Trust."
• "You are all a true testament to the best of our NHS."
• "The prompt care and attention given to my partner throughout his cancer diagnosis was excellent."
• "The treatment I received to have three extractions of my teeth removed was nothing short of outstanding!"
• "The care that we received in labour and after care from the moment we got there is out of this world."