Address: 55 Norton Rd, Pelsall, Walsall WS3 4AX, United Kingdom
Phone: +441922684421
Rating: 4.9
based on 166 reviews.
Customer Service
Pros:
"Excellent customer experience at front desk and highly knowledgeable doctor."
"Excellent practice, the most professional reception colleagues who are always so knowledgable, efficient and helpful."
"Receptionist was welcoming,friendly and efficient."
"The whole practice is really welcoming, they always really try to get you an appointment quickly."
"Excellent customer service - I had to change my appointment it was done immediately."
"I get very nervous but the receptionist was warm and welcoming, very kind and reassuring."
"Very friendly team, honest and reliable with appointments."
"The building, is clean, modern, vibrant and covid secure."
Cons:
"The only thing that doesn't feel very welcoming on arrival is the closed shutters over the window and the perspex screen in reception."
"I went down at 8am to ask for an emergency appointment... the receptionist was so nasty she made me cry."
"When the patient is late for less than 5 min, the practice makes a big deal out of this and cancel the consultation."
"All of the team here are always very friendly and helpful. The only slight downside is that the waiting areas are quite unwelcoming."
Dentist Professionalism and Expertise
Pros:
"Dr Moore explained everything very nicely and I am quite fidgety when it comes to dental procedure, but I am at awe how smoothly its done."
"The dentists themselves are very calm and confident when treating patients, and all have been exceptional for both myself and my child."
"Mr Moore put me at ease and explained everything that was required regarding treatment."
"Adam put me at ease, talked me through my options and was really gentle."
"He was patient and considerate of my needs. He talked me through what he would do before doing anything."
"Dr Moore was amazing with me he instantly made me feel at ease and made my experience the best."
"The dentist made me feel at ease and listened to my concerns and worries."
"The dentist explained all the options open to me. He took his time and explained fully."
Cons:
"Dr Moore does not know what he's doing! Mis-information & incompetence has cost me nearly four teeth!"
"I had to change dentists as I was in pain & Mr Moore was telling me nothing was wrong! Mr Moore wrongly extracted one tooth from his mis-information from his direct incompetence!"
"My partner who was also under Mr Moore's care upon leaving & finding a new dentist also needed 2 big fillings that he had missed!"
"The dental hygienist at Dental Clinique told me to press on as hard as possible with my electric tooth brush... I have taken a layer of enamel off my teeth & made them extremely, extremely sensitive."
Patient Comfort and Care
Pros:
"Really pleased she had a positive first experience of going to the dentist."
"I was seen by Adam for the first time and was really impressed. I’m a really nervous patient. Adam put me at ease."
"I am a very nervous patient and needed a lot of work doing, Safa was amazing with me, very patient and kind."
"Great experience again. Needed an emergency appointment and they managed to get me in quickly."
"Whilst nobody really 'likes' going to the Dentist...Mr Moore and his staff have made the visits a lot more pleasant!"
"Clean, brand new and incredibly helpful staff."
"Absolutely amazing with my 4 year old son, who was visiting for the first time."
"I was made to feel relaxed by staff as I'm a nervous patient."
Cons:
"I was disappointed that we were called through fifteen minutes after our appointment time."
"Having not been to the dentist for over 20 years with very bad memory's from a child, I had no choice but to have a tooth taken out."
"For everyone that hates going to the dentist this is the place to go, I have anxiety issues and feel safe here with nothing being a problem even with my ongoing dental problems."
"After getting up on a Saturday with tooth ache worrying that I would be in pain all weekend a phone call to Oraco solved everything."