BRM Select Cars Ltd Reviews Summary

Category: Used car dealer

Address: Burringham Rd, Scunthorpe, DN17 2AA, United Kingdom

Phone: +441724276664

Rating: 4.9
based on 152 reviews.

Customer Service

Pros:

  • "The service I have received was amazing."
  • "Harry was absolutely spot on, I did not feel I was ‘sold’ a car but that I was a buyer."
  • "Harry was brilliant from start to finish."
  • "It was really refreshing to deal with Harry, his openness, honesty and professionalism allowed for a smooth purchase."
  • "First class service from BRM especially from Harry."
  • "Harry really went out of his way to make things go as smoothly as possible."
  • "Harry was so helpful, polite and attentive."

Cons:

  • "Nice and clean cars. Good customer service but I don’t think not allowing potential clients to test drive a car is the best way of selling..."
  • "Unfortunately BRM have now lost a future customer."
  • "I believe I was sold a car with a very important (and potentially costly) bit of information missing, that absolutely would have changed my decision to buy."
  • "Been in and out of the garage a handful of times with problems so the 100+ point check of the cars mechanical parts was never done."
  • "I was then a little surprised to find that 5 weeks later the timing belt was 6 months overdue."
  • "Sold an old gentleman, a car after six months the clutch burnt out no reply to phone calls."
  • "Phoned up and made an offer of 85k on a 90k car. Said they wud get back to me and didn't."

Car Quality

Pros:

  • "Offered a fair deal for my car and even got a brew made."
  • "Very happy with our purchase."
  • "The car itself is a pleasure to drive, and looking forward to many long journeys away."
  • "They run a very professional business and have some quality cars for sale."
  • "Absolutely superb, bought our second vehicle from BRM Cars."
  • "The car is in great condition and it was at a fair price."
  • "Every vehicle on the lot is immaculately presented no matter what price it is."

Cons:

  • "Noticing one of the side light were out it was a small price to pay for the fantastic customer service I was given."
  • "Had a problem with the car on the first day when the pin on the clutch pedal snapped."
  • "A small fault developed whilst test driving it, this was fixed immediately by his staff."
  • "Hope their cars are better than their customer service."
  • "Not the peace of mind I thought I paid for! In addition, had it gone, my purchased extended warranty would have also been worthless because it hadn't been maintained in line with the manufacturers service schedule."

After-Sales Service

Pros:

  • "Also provided great aftercare service too!!"
  • "Aftersales care is top class. I had one minor fault with the car and Harry kept in contact until the fault was resolved and I was completely happy."
  • "They did a full service and 12 months MOT and they put things right that was over and above what you would expect."
  • "We had a minor fault with the tailgate release, this was sorted at a local garage and refunded under BRMs warranty."
  • "Once the deal has been done and something goes wrong is where you truly discover what good customer service is, and I can confidently say that this is the best after-sales service that I have ever experienced."
  • "First rate service. I had a minor issue with my vehicle 2 months after purchase. The issue was resolved with no cost to me."
  • "Both he and his staff worked overtime to fit a suddenly faulty A/C compressor the evening before I was due to collect."

Cons:

  • "In response the dealer offered me the option of paying them to fit a new belt. Not the response I was expecting."

Overall Experience

Pros:

  • "Harry arranged to get car delivered to Devon as I did not want to travel 6 hours to get to Scunthorpe."
  • "The buying and handover process was so smooth as they do pretty much everything for you, you just sign on the dotted line!"
  • "I drove up from London to collect the car. Everything was ready, went for a drive, chatted through the options and allowed me the freedom to make my decision."
  • "Was a pleasure to deal with Harry. Everything was sorted within 45 minutes even to the point of sorting the swap of my private reg from one car to another."
  • "Harry made what can be a daunting experience, an absolute pleasure."
  • "The video was what sold it to us before we even travelled to the garage, brilliant idea."
  • "Buying a car has never been that simple."

Cons:

  • "Ive had to spend a few bob on the cars bodywork, I knew this when I bought the car, now its immaculate."

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