Carnarvon Arms (Hotel) Reviews Summary

Category: Extended stay hotel

Address: Winchester Rd, Whitway, Newbury RG20 9LE, United Kingdom

Phone: +441635278222

Rating: 4.3
based on 137 reviews.

Food Quality

Pros:

  • "Very tasty food Beef & Lamb roast brilliant service."
  • "Food was very good, a decent portion size and nicely presented."
  • "We couldn’t fault the food the drinks or the service."
  • "Very good food. Proper linen napkins. Great attention to detail."
  • "Absolutely the best Sunday lunch tender meat, perfectly roasted vegetables, superb Yorkshire."
  • "Food is absolutely stunning."
  • "The food was great, portion size just right and cooked to perfection."

Cons:

  • "I am talking about the quality of the steak (rubbery), chips (not as good as previous) and the lack of high standard food that we have previously enjoyed."
  • "The burger was undercooked, pink in the middle! After asking for well done."
  • "However, burger was spoilt by oversweet onions and gherkin."
  • "The food quality wasn’t great, not to the standard that we normally enjoy there."
  • "Was given a burnt burger that tasted overpoweringly like charcoal."
  • "The dinner was very disappointing. Had the strangest liver parfait ever that was served pre-spread on brioche."
  • "Our food in the night was drowned in fat and undercooked then again at breakfast the sausages were pink."

Service

Pros:

  • "The staff were absolutely fantastic as was the food."
  • "The waiting staff were attentive to any needs or requests."
  • "Ben and the other staff were lovely and very helpful, nothing was too much trouble."
  • "Service was quick & friendly."
  • "Staff friendly and welcoming."
  • "All served quickly by the staff who were happy to accommodate any requests I had."
  • "Staff were really friendly and could not do enough for us."

Cons:

  • "No apology or offer of sandwich or anything."
  • "No one checked back to see if our mains were okay."
  • "The service was slow; it took us two hours for just two courses and the wait for drinks was slow too."
  • "Service is a lot to be desired."
  • "Great food however this is always let down by the service which is less than poor."
  • "Disappointed with the communication"
  • "The service we received was really poor."

Accommodation

Pros:

  • "Old World Charm, with warmth from log burners, little alcoves, large Inn."
  • "The rooms were all named after famous racehorses and, like Frankel, were not a letdown."
  • "Rooms are nicely furnished with a good selection of teas and coffees."
  • "Rooms are clean, modern and in good order."
  • "Nice hotel in a scenic countryside setting."
  • "The room was lovely and well-stocked, with a big TV and a powerful shower."
  • "Rooms are brilliantly set out with a great eye to detail."

Cons:

  • "Rooms need work."
  • "The room looked nothing like the adverts, my husband being 6ft struggled to fit in the shower!"
  • "For the price, the room was quite small and the welcome note (whilst a nice thought) was written with an incorrect name."
  • "Rooms very nice, shame there is no where to hang clothes."
  • "The only downside was the road noise."
  • "Room was missing an iron but not the worst."
  • "Room was okay but bathroom not ideal due to very small shower cubicle, if you are a slightly larger person you have no hope of getting in!"

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