Group 1 Ford Newbury Reviews Summary

Customer Service Experience

Pros:

• "I received first class service from Ben at Group 1 Ford, Newbury."
• "Really good customer service from one of the service team staff members - Josh was super kind and helpful."
• "Graham was an absolute pleasure to deal with."
• "Arron was welcoming from the minute I arrived."
• "Ford fit us in really quickly, I was kept updated throughout every step."
• "Excellent phone skills to understand my enquire & booking couldn’t have been easier."
• "The service here at Think Ford Newbury is second to none."
• "Friendly and efficient service. The video they provide of the service gives confidence of transparency."

Cons:

• "Service received was rubbish."
• "I would stay far as possible from Ford Newbury I have had nothing but nightmares."
• "Awful service overall."
• "I really had to leave it a while to calm down before I write this review."
• "I am absolutely disgusted with the customers service of this company."
• "Nope!! £101 to investigate something that I don’t need investigated, main dealer extortion as always!"
• "DO NOT buy a car from Think Ford Newbury!!! Worst dealership ever!"
• "Very disappointing. Booked a test drive over the weekend as a genuine buyer I provided all my contact details. Turned up on the day only to be told the dealership knew nothing about my interest in a new car."

Vehicle Servicing and Repairs

Pros:

• "Excellent service and MOT, all for the quoted price and 12 months breakdown cover included."
• "They went way above what you would expect in quality and kindness."
• "The process of booking my car for a service was easy and quick."
• "Excellent service, got me in at short notice for service on my S MAX after I had engine light come on."
• "On this occasion I can give 4 stars... They fixed the problem quickly and performed a visual inspection underneath, which showed all was fine."
• "Had my vechicle mot’d yesterday, very happy with the service. No issues, quick, professional service."
• "Nice easy process from dropping it off to collecting it. The ladies on the fromt desk was very helpful and imformative."
• "Just had my transit custom serviced here, as I have done since vehicle was new, excellent customer service, Emma on service reception very professional."

Cons:

• "Turned out the battery just needed charging from being sat on the forecourt. Easy fix but ovs wasnt interested."
• "They replace my engine in my van and less than a hour after leaving there it broke down on the side of the road."
• "I developed a headlight malfunction... I was surprised and disappointed. A quick search through the Focus Fanatics forums highlighted that this was a common issue."
• "The “stop/start” doesn’t work, and instead of changing the battery and investigating it properly they just charged the faulty battery and said it was fixed. It’s not. Very lazy."
• "The repair was done under warranty and seems fine but I was very disappointed that I wasn't called to be informed that the car wouldn't be ready on the day promised."
• "My Ford Ranger went in for an Adblue sensor problem... On top of that I have a chassis that is only 18 months old that is rusting."
• "Tried to purchase a car that they described to us as having Sat Nav... Turns out it didn't have Sat Nav."
• "Sorry to say Mot was pretty poor, car failed mot, got told to change wheel that didnt need changing so ford cost me £60, jasmine was great help, but mechanics need to learn to mark which wheel needed replacement proply."