West Kensington NHS Dental Care Reviews Summary

Reception Staff

Pros:

• "Additional note for reception staff, always friendly and helpful to accommodate my urgent appointment."
• "The reception staff are also lovely and friendly."
• "Receptionist Hao was also very helpful he offered me an emergency appointment at NHS rates where all other dentists had long waiting lists."
• "The reception team were very friendly and helpful too."
• "Reception girls are professional, friendly and very respectful!"
• "The reception also always very polite and helpful. Happy and smiling to see customer."
• "Receptionists staff are very polite."

Cons:

• "Man receptionist was not listening, just talking non stop."
• "The receptionist who is named HAO LEE is extremely rude and unhelpful."
• "Reception can’t speak English and is rude & useless."
• "Today 7/7/2023 at 9.30 I call, receptionist very rude."
• "A guy is at the reception and he was very aggressive."
• "The receptionist is the most stupid and unfriendly person I have been speaking with in this city."
• "I am going to this dentist from 1995. But now Dr Lee I think retired. And new receptionist are not very nice."

Dental Care Quality

Pros:

• "Highly recommended if you’re looking for a new practice 👍"
• "Two of their doctors-Mr. Adam Yamey (now retired) and Dr Nyamka are simply amazing!"
• "I cannot recommend this dental practice highly enough!"
• "Thank to my dentist Xiaoli Du, is the best dentist ever, compare my old dentist and would love to recommend to all family and friends and very happy with my dental works."
• "Doctor Yasmin is the best dentist I've ever had and she doesn't just treat me as a patient."
• "Dr. Savan Patel takes dental care to the next level."
• "I recently visited West Kensington and was impressed by the exceptional dental care I received."

Cons:

• "I feel so disappointed and needless to say this place is only about making money and providing the minimum care to patients."
• "Poor dental practise, inexperience dentist ruined my good tooth by shaving half of it off."
• "I still have not had my tooth repaired as the moulding has fallen out, along with the filling that the dentist had put into a neighbouring tooth during the same appointment!!!"
• "One of the worst dental practice I have been to!"
• "DO NOT GO HERE."
• "This is by far the WORST dentist I have ever had the misfortune of working with."
• "Terrible service! The dentist was cold almost as if she didn't care about the job!"

Communication and Professionalism

Pros:

• "Dr Patel was highly professional, friendly and caring."
• "Doctor Patel and the nurse May were really professional, friendly and helpful."
• "Dr Patel, he is an excellent example of how a dentist should be practicing!"
• "The care is always excellent, Dentists are extremely professional, Nurses friendly and Reception Staff always helpful."
• "Got taken the day I phoned. Re-assured and calmed down by a wonderful dentist who took care of everything."
• "The service is excellent!"
• "All the staff are very pleasant and helpful and the practice is nice and clean."

Cons:

• "They deceive people to just grab the examination fee."
• "Both are Chinese. English language not good enough for this job."
• "They don't have an NHS service, I booked an appointment with them and paid £23 for the examination, and then they said we will refer you to another clinic but you have to wait six months for your turn on the waiting list !!!!!! "
• "They are very deceitful .. Beware they do not have NHS services at all."
• "I do not recommend this dentist. She is a fake dentist and a professional liar and very manipulative indeed (in one word, narcissist)!"
• "BE AWARE OF MS. XIAO LI DU AND THE TYPE OF BRACES YOU GO FOR! I HAVE BEEN LEFT WITH IRREVERSABLE DAMAGES FOR LIFE!"
• "Sadly the dentist- Dr. Askan Sharifi knows that and he was extremely arrogant and rude in the end of my visit."