Lancaster House Dental Practice Reviews Summary

Dentist and Staff Professionalism

Pros:

• "Dentist: Mr K Bagegni was very gentle and made us feel comfortable!"
• "Dr Marshall is very skilled and knowledgeable, and treatment carried out to a high standard."
• "Dr. Hannah Stott made me feel comfortable, and the assurance she has given me, helped a lot."
• "I want to thank the whole team at Lancaster House for being so professional."
• "Such fine examples of team work not only together but with the nurses."
• "The synergy amongst the staff here is undeniable."
• "How friendly, reassuring, efficient and professional all members of staff were, at every single appointment - CONSISTENTLY."
• "The lovely nurse who welcomed me in and of course Dr Hannah Stott and her dental nurse who were both brilliant— it was great to be treated in such a caring way with everything thoroughly explained."
• "Dr G Allen, is my dentist. She has always been patient, approachable and very honest with me."
• "Carole and the reception staff were amazing and made me feel at ease."
• "The receptionists (Georgia and Paul) are amazing too."
• "Many thanks to Dr Patel and staff and Paul on reception for making it so easy."
• "Absolutely lovely staff! I saw a very friendly, reassuring and professional dentist who gave me excellent advice and offered to follow up with a phone consultation."

Cons:

• "The name of the dentist is Yogesh Patel. Please be aware from this place."
• "Tried calling this dental service this morning, according to Google and their human chat service they are open 9-1. Unfortunately their 'new receptionist' wasn't intelligent enough to turn off their closed message for the four house they were open."

Pain and Discomfort Management

Pros:

• "No pain what so ever!"
• "I suffered little if any pain."
• "The removal itself was super quick and without any pain (I have 0 pain tolerance!!!)."
• "I had been referred to this practice for removal of the wisdom tooth."
• "Did not feel any pain at all."
• "Had a huge wisdom tooth removed today by the brilliant Dr Khalid Bagegni."
• "The process was quick performed competently and was fairly painless."
• "I only felt the jab of the local anaesthetic, then after that it was totally pain free & very quick."

Cons:

• "Also now I am having issue in root canal as well."

Communication and Information

Pros:

• "I like that he explains all options so thoroughly so that I can make an informed choice about my treatment."
• "He explained what was happening and very efficiently removed my teeth."
• "Dr Kalsi at Lancaster House is an expert in his field, he takes great care informing his patients regarding their treatment."
• "It was great to be treated in such a caring way with everything thoroughly explained."
• "Every aspect of the procedure was explained in detail and the tooth extracted quickly and without pain."

Cons:

• "They said on the last day that sorry they can’t do that here. It is the NHS treatment."

Financial and Administrative Concerns

Pros:

• "I also found the costs for this treatment very reasonable."

Cons:

• "They just cancelled my appointment because of the payment."
• "I received another letter saying he was a Mr Patel and I had not paid for my dental treatment!!"
• "Dentists are good however, they had two receptionists and they always ask for payments up front no problem despite paying them they eat my money and asked for more. Not trustworthy dentists."

Quality of Dental Work

Pros:

• "Each stage of the procedure has gone well with minimal discomfort and trouble-free healing."
• "I am really pleased with the result, an amazingly realistic looking and functioning tooth and no more gap!"
• "He recently put an implant in for me and I couldn't be happier with the results."
• "The bridge he has done for me has been a life changer."
• "The crowns and the bridge that he has done for me are perfect."
• "The work he has done for me has been first class."

Cons:

• "I am having issue in root canal as well."
• "I had a crown fitted that was too high and affected my bite."

Hygiene and Cleanliness

Pros:

• "Hygiene standards are also excellent, and all the staff are wearing PPE."

Cons:

• No specific negative feedback provided.

Appointment Scheduling and Waiting Time

Pros:

• "The timekeeping of the appointments has always been good."

Cons:

• "Had to wait for two hours."
• "And then after taking a half-day off from work for my 2 pm appointment they sent me back saying dentist is busy in surgery."
• "My first appointment was cancelled last minute."
• "It's a shame to have to wait a while for appointments and not being seen on time."

Overall Satisfaction and Recommendations

Pros:

• "I would highly recommend this dental surgery to anyone."
• "Would recommend without hesitation."
• "I cannot recommend Lancaster House Dental Practice highly enough."
• "Would highly recommend Mr Khalid Bagegni."
• "Would definitely recommend Dr Marshall."

Cons:

• "I would not recommend this dentist."
• "I cannot recommend the Lancaster House Dental Clinic."
• "I would not recommend Dr. Patel at all."