Clapham South Dental Centre Reviews Summary

Reception Service

Pros:

• "We always get seen promptly for an emergency and receive fantastic service."

Cons:

• "Joy the reception manager was very rude to me after I had my root canal."
• "On asking if there was a waiting list in case other people cancel, I was informed that I would have to call up to ask rather than being added to a list and informed."

Financial and Payment Policies

Pros:

• "The practice offers finance for expensive treatments."

Cons:

• "None of the dentists will do any of the work via finance, and want to be paid in full."

Hygiene Services

Pros:

• "The hygienist is very good and always explains everything clearly."

Cons:

• "The appointments are regularly late starting and end early so £70 is not for 1/2 an hour as advertised."

Dental Services and Treatments

Pros:

• "Both the dentist and the hygienist who have treated me have been patient and gentle."
• "Dr Mazaheri was very warm, re-assuring, empathetic, and extremely accommodating."

Cons:

• "Shocking experience with the dentist here during treatment for an implant - nearly lost part of my upper jaw."

Dentists and Staff Competency

Pros:

• "Dr Sarah Shepherdson is an excellent dentist. She was very reassuring and patiently discussed the treatment options with me."

Cons:

• "Don’t get an appointment with dentist JATIN GIDAR. He wasted my 15 minutes just talking."

Customer Experience

Pros:

• "My children love coming here and so do I."

Cons:

• "Terrible service. I've had three appointments cancelled."

Booking and Appointment Management

Pros:

• "Excellent dental practice with good opening hours and appointments not too hard to get."

Cons:

• "I did experience difficulties with the booking processes."

Invisalign and Cosmetic Treatments

Pros:

• "I have just completed a course of Invisalign with Sarah and am thrilled with the results."

Cons:

• "If I could give zero I would. You pay in full for the hygienist as required, then 3 months later on your appointment day are told prices have gone up."

Communication and Follow-up

Pros:

• "The reception staff will do their absolute best for you in this very busy practice."

Cons:

• "They couldn’t provide evidence I had completed everything, but still make you pay."

Staff Professionalism

Pros:

• "I have been using Clapham South Dental for about 5 years and the service and staff have been 5 stars!"

Cons:

• "The dentist who works in Clapham South saw that she had an abscess near the tooth... but it didn't work out for him, as it turned out that he was not a good specialist."

Customer Service

Pros:

• "Everyone from the reception staff, who are always so helpful."

Cons:

• "Receptionists carry on with their conversations and ignore you when you go in."

Dental Treatment Quality

Pros:

• "I had a really good experience getting my wisdom teeth removed."

Cons:

• "Unfortunately, after a year the color of my implant crown started changing."